Technology Episodes

Could "user disengagement" be a key to elevating your guest experience through technology? Join me as I explore this idea with Matt Welle, the CEO of Mews, a hospitality technology company. We also talk about the implications of technology on hiring, examples of hospitality companies that have implemented technology well, how to shop for technology, and what most excites him about the future. Follow Matt on LinkedIn Learn more about Mews Join the conversation on today's episode on the H...

Rob Dacey is a General Manager with Prospera Hospitality at the Hilton Garden Inn Pittsburgh Airport hotel. In this episode, he shares why he started using robotics and robots at his hotel, what they do, and what the results have been. If you haven't done so already, also listen to our other episode with Rob: Serving the community also helps us reach our business goals Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every...

David Jones has more than 50 years of hospitality experience both working in the industry (Marriott, Shangri-La) in North America and Asia, as well as in academia, where he was a professor of hospitality management at leading universities. In today's episode, David explains the role of AI, automation & technology in providing hospitality - plus what you should do now to prepare your organization and your career for what's ahead. Follow David on LinkedIn View David's YouTube channel Join th...

Scott Curran is the Chief Operating Officer of Reneson Hotels - an owner of branded and independent hotels here in California - as well as the co-founder of GuestEQ, a hotel operations technology platform. These dual roles give him a unique perspective on how technology can improve operations and delight guests. In today’s episode you’ll learn: * The role of automation in hotel operations today * What he’s seen as a hotel owner and operator * Lessons from improving the hotel check-in proces...

Scott Curran is the Chief Operating Officer of Reneson Hotels, an owner and operator of branded and independent hotels in California that are at the top of guest satisfaction charts. We spoke recently about the power of technology to empower staff and delight guests - and Scott has a unique perspective as both a hotel company COO and the co-founder of GuestEQ, a hotel operations technology platform. I asked him about how he achieved best-in-class guest satisfaction ratings at his hotels, and h...