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Guest Experience Episodes

Learn from our guests about how to create an experience for your guests that will surprise and delight them so they enjoy their stay with you, tell their friends, and come back as loyal guests.

Aug. 12, 2024

Starwood's Secret: How We Slashed Wait Times Using Six Sigma - Robyn Pratt, The Phoenicia Malta

Aug. 9, 2024

This Cowboy Crushed TripAdvisor (And Teaches Us How) - Russell True, White Stallion Ranch

Aug. 3, 2024

The Two Chemicals Behind The Best Hospitality Experiences - Samantha Hardcastle

Aug. 2, 2024

These Slovenian River Guides Showed Me "Experience" Doesn't Have to Cost Anything - Samantha Hardcastle

July 30, 2024

This Is What Being Radically Guest-Focused Looks Like - Christian de Boer, Jaya House Hotels

July 27, 2024

The Grand Divergence: Keeping Hospitality Human in a Digital World - Michaelangelo L'Acqua

July 24, 2024

The English Escape From Loneliness & Burnout - Penny Brown, Burgh Island Hotel

July 16, 2024

How Our Beach Walk Arrival Sets The Stage for Wellness - Nikheel Advani, Grace Bay Resorts

July 12, 2024

How Our Former Summer Camp Become One of The Best 100 Hotels in the World - Lisa Karvellas, Cedar Lakes Estate

July 10, 2024

How We Created "Summer Camp" for Spotify, Unforgettable Weddings & More - Lisa Karvellas, Cedar Lakes Estate

July 9, 2024

The Keys to Guest Experience and Technology in Luxury Hospitality - Dino Michael, Hilton

July 5, 2024

The Magic of our "Golden Profiles" - Helen Smith and Eugenio Pirri, Dorchester Collection

July 1, 2024

Grand Hotel: Lessons From America's Summer Place For Us All - David Jurcak, Grand Hotel

June 10, 2024

How "Transformational Hospitality" Changed My Life (And Can Change Your Business) - Steve Palmer, The Indigo Road Hospitality Group

June 8, 2024