Take our State of the Hotel Industry Survey to get insights for 2025

Guest Experience Episodes

Learn from our guests about how to create an experience for your guests that will surprise and delight them so they enjoy their stay with you, tell their friends, and come back as loyal guests.

Feb. 9, 2023

Engaging guests through activities, events & community partners - Jeanne Hizon & Marlon Smith, Hotel Enso

Feb. 6, 2023

The details will make or break a guest stay - Brian Proctor, Leeds Hospitality

Feb. 2, 2023

Creating spaces for connection - Britt Morgan-Saks, The June

Feb. 1, 2023

Lessons for hospitality from NYC nightlife - Britt Morgan-Saks, The June

Feb. 1, 2023

How to innovate and prepare for the future - David Sax

Jan. 12, 2023

How my career in tech showed me how to develop a hospitality experience people love - Ken Barber, Wildhaven

Jan. 5, 2023

Providing hospitality through collaborations - Jeremy Wells

Dec. 20, 2022

Many try to be like Ace Hotel, and fail. Here’s why. (Jeremy Wells)

Dec. 14, 2022

Learn from this cooking class I took - Samantha Hardcastle

Dec. 13, 2022

Infusing culture into experiences to create memories - Samantha Hardcastle

Dec. 8, 2022

Turning around situations to build loyalty - Brian Proctor, Leeds Hospitality Group

Dec. 7, 2022

Ask yourself this question - Samantha Hardcastle

Dec. 6, 2022

Why invest in experience - Samantha Hardcastle

Nov. 22, 2022

The best amenity I've experienced was very simple - Richard Garcia, Remington Hotels

Nov. 21, 2022