Episodes

In this episode, Eva Klausner, Director of Guest Experience at Numa, shares how Numa uses chatbots to delight their guests. This episode is hosted by our guest experience correspondent, Danica Smith, founder of MorningStar GX. This episode is brought to you with support from Sojern, the leading marketing platform built for hotels. With their fully managed email solution, hoteliers can re-engage past guests, drive direct bookings, and keep more revenue in their pocket through Sojern’s transpare...

In this episode, Eva Klausner, Director of Guest Experience at Numa, shares how Numa reimagined hospitality by eliminating the traditional front desk and delighting guests with a digital-first approach. This episode is hosted by our guest experience correspondent, Danica Smith, founder of MorningStar GX. Listen to our other episodes together here: Beyond Buzzwords: The Truth About Guest Experience Guest Experience Tech: What I Learned Building, Selling, and Using It From Micro Feedback to Macr...

Josiah Mackenzie shares what he's learned about influence in hospitality and beyond. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Da...

In this episode, Abdul Baaghil, co-founder of Harvest Cotton Tail, shares what he's learned about recharging. This episode is brought to you with support from Sojern, the leading marketing platform built for hotels. With their fully managed email solution, hoteliers can re-engage past guests, drive direct bookings, and keep more revenue in their pocket through Sojern’s transparent pay-for-performance commission model. Learn more at Sojern.com. A few more resources: If you're new to Hospitalit...

In this episode, Abdul Baaghil, co-founder of Harvest Cotton Tail, shares what he's learned about authenticity in hospitality. This episode is brought to you with support from Sojern, the leading marketing platform built for hotels. With their fully managed email solution, hoteliers can re-engage past guests, drive direct bookings, and keep more revenue in their pocket through Sojern’s transparent pay-for-performance commission model. Learn more at Sojern.com. A few more resources: If you're ...

In this episode, Abdul Baaghil, co-founder of Harvest Cotton Tail, shares what he's learned about culture. This episode is brought to you with support from Sojern, the leading marketing platform built for hotels. With their fully managed email solution, hoteliers can re-engage past guests, drive direct bookings, and keep more revenue in their pocket through Sojern’s transparent pay-for-performance commission model. Learn more at Sojern.com. A few more resources: If you're new to Hospitality D...

In this episode, Abdul Baaghil, co-founder of Harvest Cotton Tail, shares what he's learned about hiring. See our other episode with Abdul: From Ritz-Carlton to Reinventing Hospitality: What I’ve Learned So Far This episode is brought to you with support from Sojern, the leading marketing platform built for hotels. With their fully managed email solution, hoteliers can re-engage past guests, drive direct bookings, and keep more revenue in their pocket through Sojern’s transparent pay-for-perf...

In this episode, Abdul Baaghil, co-founder of Harvest Cotton Tail, shares his journey from a fascination with hotel lobbies to becoming a hospitality visionary and how he continues to innovate today. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitali...

In this episode, Emily Goldfischer, founder and editor of hertelier, interviews Amanda Frasier, President of Standards & Ratings at Forbes Travel Guide. Listen to hear insights into her career journey, the Forbes rating system, and the evolution of luxury travel. Timestamps: (00:00) Introduction (01:20) Amanda's background in hospitality (04:34) The world of hotel ratings (08:46) Changes in the luxury traveler (10:04) Testing for intuitive service (11:23) Impact on female travelers (17:2...

In this episode, Kainoa Horcajo, founder and principal at Mo'olelo Group, shares insights on integrating culture into hospitality to benefit everyone. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, Li...

In this episode, Matthias Huettebraeuker interviews Hans Meyer, the co-founder and managing director of Zoku, about how to cultivate a culture of innovation. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouT...

In this episode, Matthias Huettebraeuker interviews Hans Meyer, the co-founder and managing director of Zoku, about what he is observing in the market today. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouT...

In this episode, Matthias Huettebraeuker interviews Hans Meyer, the co-founder and managing director of Zoku, about the process he used to bring innovation to hospitality. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conver...

In this episode, Matthias Huettebraeuker interviews Hans Meyer, the co-founder and managing director of Zoku. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to ad...

In this episode, Matthias Huettebraeuker interviews Hans Meyer, one of the initial creators and founding partners of citizenM, before he co-created his latest company, Zoku. Here, Hans shares insights into citizenM's groundbreaking approach to hospitality, and the importance of focusing on customer needs over industry norms. Timestamps: (00:00) Introduction (00:29) Hans Meyer’s background and achievements (00:55) Innovation from within the industry (01:16) The inception of citize...

In this episode recorded in January 2025, David Jackson, President & CEO of the Boone Area Chamber of Commerce, shares how hotels became lifelines during a hurricane and how collaboration and hospitality are driving the region's long-term growth. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each ...

Josiah Mackenzie shares the news of Hospitality Daily being voted the #1 hospitality podcast for 2025 and invites you to participate. Message Josiah here on LinkedIn or email your thoughts or suggestions here. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow...

In this episode, Frits van Paasschen, former CEO of Starwood Hotels & Resorts, shares his thoughts about technology and AI in hospitality today. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn...

In this episode, Frits van Paasschen, former CEO of Starwood Hotels & Resorts, shares insights and updates from his book, The Disruptor's Feast. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn...

In this episode, Frits van Paasschen shares what he learned about building trust and a culture of innovation when he was the CEO of Starwood Hotels & Resorts. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on You...

In this episode, Frits van Paasschen, former CEO of Starwood Hotels & Resorts, shares lessons from his career journey, as well as the importance of mentorship. Buy The Disruptor's Feast Follow Frits on LinkedIn A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follo...

In this episode, Josiah Mackenzie, founder and host of Hospitality Daily, shares his thoughts on the importance of understanding the business side of hospitality and how it can ultimately enhance guest experiences and career opportunities. Also see: A new chapter for me A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode deliv...

In this episode, Sarah Dandashy, an award-winning concierge and thought leader in travel and hospitality, shares insights from her TEDx talk, "The Secret to Making Someone Feel Special," and discusses the importance of genuine connection. Watch Sarah's TEDx talk: The Secret to Making Someone Feel Special See our other episode with Sarah: Mastering Media: How I Became An In-Demand Travel & Hospitality Expert For TV, Newspapers & Social Media Watch Sarah's series with Anthony Melchiorri and Cur...

In this episode, Emily Goldfischer, founder and editor of hertelier, interviews Candice D'Cruz, Vice President of Luxury Brands at Hilton. Read on hertelier - Maximizing Your Mentorship Experience: A Guide For Mentees If you missed it, check out Personal News + Changes Coming to Hospitality Daily A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actiona...