Episodes

In this episode, Kathy Sue McGuire, President and CEO of Sustainable Hospitality Solutions, shares how sustainability initiatives can create cost savings, engage teams, and drive revenue growth through a story of her work with Soul Community Planet Hotels. Also check out: Soul Community Planet: Creating a Healthier, Happier Future for Hospitality - Pam & Ken Cruse, SCP Hotels Sustainability That Pays: How One Hotel Saved Tens of Thousands on Trash Bags - Kathy Sue McGuire A few more resources:...

In this episode, Kathy Sue McGuire, President and CEO of Sustainable Hospitality Solutions, shares insights on how sustainability can be a smart business strategy for hotels, helping them cut costs, grow revenue, and engage their teams. (00:00) Introduction to Kathy Sue McGuire (01:18) Kathy's journey into sustainability (03:21) Current challenges in the hotel industry (04:31) Case study: Saving on trash bags (05:44) Case study: Switching to toiletries dispensers (07:10) Kathy...

In this episode, Josiah Mackenzie, founder of Hospitality Daily and Head of Marketing at Actabl, shares more takeaways from the recent Hunter Hotel Investment Conference, highlighting the opportunity in hotel operations today. Also check out: Control What You Can: How Top Hoteliers Are Navigating Chaos in 2025 (Hunter Hotel Investment Conference Insights) A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest sug...

In this episode, Josiah Mackenzie, founder of Hospitality Daily and Head of Marketing at Actabl, shares takeaways from the recent Hunter Hotel Investment Conference, with insights on the economic environment in 2025 and strategies for hotel owners and operators to thrive: (00:00) Introduction and conference overview (00:21) Changes in hotel investment conversations over the years (00:42) Economic uncertainty in 2025 (01:04) Chaos and volatility in the market (01:47) Key takeaways from the o...

In this episode, Sara Masterson, President of Olympia Hospitality, shares what photography taught her with our host, Nancy Mendelson. More with Sara: Learning, Leading, and Letting Go: Sara Masterson’s Approach to Hospitality Leadership Why Staying in One Company Can Actually Accelerate Your Hospitality Career Mastering Hotel Onboarding: Olympia’s People-First Strategy for Seamless Transitions A few more resources: If you're new to Hospitality Daily, start here. You can send me a message her...

In this episode, Sara Masterson, President of Olympia Hospitality, shares what we can all learn about campus hospitality with our host, Nancy Mendelson. More with Sara: Learning, Leading, and Letting Go: Sara Masterson’s Approach to Hospitality Leadership Why Staying in One Company Can Actually Accelerate Your Hospitality Career Mastering Hotel Onboarding: Olympia’s People-First Strategy for Seamless Transitions A few more resources: If you're new to Hospitality Daily, start here. You can se...

In this episode, Sara Masterson, President of Olympia Hospitality, shares what she's learned about the value of tenure with our host and career correspondent, Nancy Mendelson. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily a...

In this episode, Sara Masterson, President of Olympia Hospitality, shares her insights on growth and leadership with our host and career correspondent, Nancy Mendelson. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversat...

In this episode, Sara Masterson, President of Olympia Hospitality, shares insights into the process of onboarding new hotels and the importance of culture in hotel management with our host, Nancy Mendelson. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. ...

In this episode, Josiah Mackenzie and Wil Slickers discuss the major shifts happening in the hotel industry now, the importance of real-time data, and innovative strategies for improving operations and profitability. (00:31) Josiah's recent career change (02:00) Building Hospitality Daily and market research (03:03) Challenges in the hotel industry (04:25) The shift towards operational efficiency (05:07) Future of the hotel and hospitality landscape (06:02) Moving beyond traditional metric...

In this episode, Susie Arnett, a hospitality leader with deep expertise in wellness, shares insights on the historical and social significance of spas and how modern wellness practices can benefit from these ancient traditions. (00:20) Susie's recent hospitality experience (00:44) The roots of spa in Istanbul (01:16) Ancient Greece bathhouses (02:01) Modern U.S. spa culture (02:43) History of relaxation (03:16) Emergence of "alone time" (03:59) The shift from social to solitary (04:22) E...

In this episode, Eva Klausner, Director of Guest Experience at Numa, shares her thoughts on the future of guest experience. This episode is hosted by our guest experience correspondent, Danica Smith, founder of MorningStar GX. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here...

Today is World Sleep Day, and we're diving deep into the business and science of sleep and wellness by re-broadcasting a special event hertelier co-founders Emily Goldfischer and Nancy Mendelson hosted this week with Amanda Al-Masri, VP of Wellness at Hilton, and Emilie Hoyt, CEO of Lather. In this episode, you'll hear them discuss the importance of sleep in hospitality, how hotels create optimal sleep environments, and share their best tips for achieving better sleep. In this, we cover: ...

In this episode, Eva Klausner, Director of Guest Experience at Numa, shares how any hotelier can think about innovation -- wherever they are working. This episode is hosted by our guest experience correspondent, Danica Smith, founder of MorningStar GX. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbo...

In this sponsored episode, Christine Lising, Director of the Solutions Engineering Team at Shiji, shares practical insights on leveraging technology to enhance food and beverage operations in the hospitality industry. Learn more about Infrasys POS: The trusted POS for the world’s top hotels. In this episode, we cover: (01:56) Christine's role at Shiji Group (03:19) Understanding client challenges (04:45) Key questions for identifying business problems (06:10) Evaluating the gu...

In this episode, Eva Klausner, Director of Guest Experience at Numa, shares how she and her company pushed through tough times to succeed. This episode is hosted by our guest experience correspondent, Danica Smith, founder of MorningStar GX. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day,...

In this episode, Eva Klausner, Director of Guest Experience at Numa, shares how Numa creates and sustains a truly guest-focused culture. This episode is hosted by our guest experience correspondent, Danica Smith, founder of MorningStar GX. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, s...

In this episode, Eva Klausner, Director of Guest Experience at Numa, shares how Numa uses chatbots to delight their guests. This episode is hosted by our guest experience correspondent, Danica Smith, founder of MorningStar GX. This episode is brought to you with support from Sojern, the leading marketing platform built for hotels. With their fully managed email solution, hoteliers can re-engage past guests, drive direct bookings, and keep more revenue in their pocket through Sojern’s transpare...

In this episode, Eva Klausner, Director of Guest Experience at Numa, shares how Numa reimagined hospitality by eliminating the traditional front desk and delighting guests with a digital-first approach. This episode is hosted by our guest experience correspondent, Danica Smith, founder of MorningStar GX. Listen to our other episodes together here: Beyond Buzzwords: The Truth About Guest Experience Guest Experience Tech: What I Learned Building, Selling, and Using It From Micro Feedback to Macr...

Josiah Mackenzie shares what he's learned about influence in hospitality and beyond. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Da...

In this episode, Abdul Baaghil, co-founder of Harvest Cotton Tail, shares what he's learned about recharging. This episode is brought to you with support from Sojern, the leading marketing platform built for hotels. With their fully managed email solution, hoteliers can re-engage past guests, drive direct bookings, and keep more revenue in their pocket through Sojern’s transparent pay-for-performance commission model. Learn more at Sojern.com. A few more resources: If you're new to Hospitalit...

In this episode, Abdul Baaghil, co-founder of Harvest Cotton Tail, shares what he's learned about authenticity in hospitality. This episode is brought to you with support from Sojern, the leading marketing platform built for hotels. With their fully managed email solution, hoteliers can re-engage past guests, drive direct bookings, and keep more revenue in their pocket through Sojern’s transparent pay-for-performance commission model. Learn more at Sojern.com. A few more resources: If you're ...

In this episode, Abdul Baaghil, co-founder of Harvest Cotton Tail, shares what he's learned about culture. This episode is brought to you with support from Sojern, the leading marketing platform built for hotels. With their fully managed email solution, hoteliers can re-engage past guests, drive direct bookings, and keep more revenue in their pocket through Sojern’s transparent pay-for-performance commission model. Learn more at Sojern.com. A few more resources: If you're new to Hospitality D...

In this episode, Abdul Baaghil, co-founder of Harvest Cotton Tail, shares what he's learned about hiring. See our other episode with Abdul: From Ritz-Carlton to Reinventing Hospitality: What I’ve Learned So Far This episode is brought to you with support from Sojern, the leading marketing platform built for hotels. With their fully managed email solution, hoteliers can re-engage past guests, drive direct bookings, and keep more revenue in their pocket through Sojern’s transparent pay-for-perf...