Episodes

In this episode, Marc Schwarz, Director of Service at Thrive Hospitality, shares what "disruptive hospitality" means to him - and why it's so important. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, ...

In this episode, Marc Schwarz, Director of Service at Thrive Hospitality, shares what he's learned about effective training. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If...

In this episode, Marc Schwarz, Director of Service at Thrive Hospitality, shares hospitality lessons from an unexpected role that we can all learn from. Also see: Service is a Privilege: The Mindset of Hospitality Success - Marc Schwarz Creating Alchemy with Ian Schrager (And How Hospitality Needs to Change) - Ben Pundole, PUBLIC Hotels A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you w...

In this episode, Marc Schwarz, Director of Service at Thrive Hospitality, shares what he learned working at Land Rover that we can all learn from. Also see: Service is a Privilege: The Mindset of Hospitality Success - Marc Schwarz The Culture Code: What Made Ian Schrager’s Hotels Different - Marc Schwarz From Ferraris to Fine Art: Crafting Joy Through Design - Lily Ackerman A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, co...

In this episode, Marc Schwarz, Director of Service at Thrive Hospitality, shares his experiences working with the legendary hotelier Ian Schrager and the unique culture at Morgan's Hotel Group. Also see: Service is a Privilege: The Mindset of Hospitality Success - Marc Schwarz Creating Alchemy with Ian Schrager (And How Hospitality Needs to Change) - Ben Pundole, PUBLIC Hotels Working with Ian Schrager: The Iconic Studio 54 Founder's Approach to Hospitality Today - Adam Wallace A few more reso...

In this episode, Marc Schwarz, Director of Service at Thrive Hospitality, shares what he's learned about a life and career in hospitality. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and ...

In this episode, Colin Nagy, a global strategy executive and travel writer, shares why and how he travels, what's catching his attention, and the opportunities he sees in hospitality today. (00:00) Introduction (02:13) Colin's early travel experiences (05:16) Why Colin travels thoughtfully (07:29) Fascination with the Middle East and Japan (10:40) Why Colin writes about travel (12:18) Objectivity in travel writing (15:00) Building a network of primary sources (17:48) Rol...

In this episode, Leigh Silkunas, Founder and CEO of 1AX Consulting, breaks down what it means for hotels to be culturally relevant—and why it’s easier (and more powerful) than you think. From tapping into real-time trends to leveraging cultural moments like Taylor Swift’s record-breaking tour or the rise of ‘set jetting,’ Leigh shares how hotels can stay top-of-mind by aligning with what’s happening in the world. A few more resources: If you're new to Hospitality Daily, start here. You can se...

In this episode, Leigh Silkunas, Founder and CEO of 1AX Consulting, takes us through her journey in hospitality—from the childhood moment that sparked her love for the industry to her unexpected pivot from revenue management to digital marketing. She shares invaluable insights on career growth, the power of mentorship, and how embracing change led her to build a consulting firm that has helped over 500 hotels maximize their digital strategies. Whether you're looking to advance your career or ret...

In this episode, Sloan Dean, CEO of Remington Hospitality, shares insights on how AI and automation are transforming the hotel industry, the future of back-of-house operations, and the importance of learning from other industries to spark innovation in hospitality. Check out our other episodes with Sloan here. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and a...

In this episode, Sloan Dean, CEO of Remington Hospitality, shares insights on attracting millennials and Gen Z to the hospitality industry, rethinking benefits, and building loyalty through mentorship-driven career paths. Check out our other episodes with Sloan here. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode deliver...

In this episode, Sloan Dean, CEO of Remington Hospitality, shares insights on building a people-first hospitality company, the importance of food and beverage, and the benefits of smart growth over rapid scaling. Check out our other episodes with Sloan here. Read: Culture Creates Room To Thrive At Remington Hotels A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get m...

In this episode, Kara Bartelt, General Manager at The Hoxton, Downtown LA, shares insights on the role of hotels in urban revitalization, the challenges and opportunities in the hospitality industry today, and the importance of community engagement. Learn more about Hotel Caring from the California Hotel & Lodging Association (CHLA). Also, see these other episodes with Kara: Engineering Training & Mentorship How Buildings Shape Hospitality: Lessons from a Yale-Trained Architect-Turned-...

In this episode, Donte P. Johnson and Jason Bass share the story and message behind Impact Hospitality and their new book of the same name published by Kendall Hunt. See our other episodes with Donte and Jason: Culture creates a feeling and sends a message We have a boring problem, not a staffing problem Dress codes, grooming standards & creating a welcoming culture DEI needs to be a baseline to build from Impact Hospitality & being more hospitable to our neighbors The business benefits o...

In this episode, Michiel Bakker, President and CEO of the Culinary Institute of America, shares insights on the essence of hospitality, the difference between service and hospitality, and how the industry might evolve in our increasingly digital world. This episode is brought to you with support from Shiji Group, the global hospitality technology leader that helps hotels streamline operations and transform guest experiences. Recognized by their clients for their best-in-class solutions and exce...

In this episode, Michiel Bakker, President and CEO of the Culinary Institute of America, shares why he's so excited about shaping the future of culinary and hospitality education. This episode is brought to you with support from Shiji Group, the global hospitality technology leader that helps hotels streamline operations and transform guest experiences. Recognized by their clients for their best-in-class solutions and exceptional service and support, Shiji Group is trusted by leading brands wor...

In this episode, Michiel Bakker, President and CEO of the Culinary Institute of America, shares insights from his 12-year journey leading workplace programs at Google and how he applied his hospitality background to transform Google's workplace experience. This episode is brought to you with support from Shiji Group, the global hospitality technology leader that helps hotels streamline operations and transform guest experiences. Recognized by their clients for their best-in-class solutions and ...

In this episode, Michiel Bakker, President and CEO of the Culinary Institute of America, shares insights on the pivotal role of food and beverage (F&B) programs in enhancing guest experiences in hotels, the brand differentiation strategies at Starwood, and the leadership dynamics in scaling F&B operations. This episode is brought to you with support from Shiji Group, the global hospitality technology leader that helps hotels streamline operations and transform guest experiences. Recognized by t...

In this episode, Michiel Bakker, President and CEO of the Culinary Institute of America, shares his journey through the hospitality industry, pivotal career moments, and the lessons he's learned along the way. This episode is brought to you with support from Shiji Group, the global hospitality technology leader that helps hotels streamline operations and transform guest experiences. Recognized by their clients for their best-in-class solutions and exceptional service and support, Shiji Group ...

In this episode, Judith Cartwright, Founder & Managing Director of Black Coral Consulting, shares creative and practical strategies to drive revenue and profits in hospitality today. See Judith's ebook: "Asset Management with a Commercial Lens" This episode is brought to you with support from Shiji Group, the global hospitality technology leader that helps hotels streamline operations and transform guest experiences. Recognized by their clients for their best-in-class solutions and exceptional...

Josiah Mackenzie shares a personal update and changes coming to Hospitality Daily. Read more here and see the links here A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you...

In this episode, Steve Turk, founder of The Hospitality Mentor, shares insights from his new book "Hospitality Unlocked." Listen to Steve's conversation with Santiago Rodriguez. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the...

In this episode, Lori Mukoyama, Global Hospitality Leader, Design Director, and Principal at Gensler, shares insights and observations about the future of hospitality design. Read Gensler's 2025 Design Forecast This episode is brought to you with support from Shiji Group, the global hospitality technology leader that helps hotels streamline operations and transform guest experiences. Recognized by their clients for their best-in-class solutions and exceptional implementation support, Shiji Grou...

In this episode, Michael Levie explains the importance of communication and openness in leadership, and how it has contributed to the success of citizenM and other things he has achieved over his career. If you enjoyed this, you may also enjoy these episodes with Michael: The Moments That Made Me: citizenM's Michael Levie Shares His Story The citizenM Founding Story (And What It Teaches Us Today) The Magic Behind citizenM's Success What I've Learned Building Productive Tech Partnerships Creati...