Episodes

Eugenio Pirri is the Chief Operations and Culture Executive at Dorchester Collection. Today, he explains how their training academy came to be. Follow Eugenio on LinkedIn Learn more about the Dorchester Collection Academy Learn more about Dorchester Collection Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in ...

Eugenio Pirri is the Chief Operations and Culture Executive at Dorchester Collection. Today, he shares how the vision behind Dorchester's culture was developed. Follow Eugenio on LinkedIn Learn more about Dorchester Collection Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue ...

Eugenio Pirri is the CEO at Dorchester Collection. Today, he shares why he’s focused on culture - and what creates culture. Follow Eugenio on LinkedIn Learn more about Dorchester Collection Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue and subscribe here. Run a hotel...

Damon Lawrence started his career in hospitality as a front desk agent for the Donovan House, a Kimpton Hotel in Washington DC, before working at Ritz-Carlton, IHG, and Dusit International. After working in these roles, Damon started his own hotel development group, Homage Hospitality, as well as Unflagged Academy, a mentorship platform for the next generation of hospitality leaders. Damon sees a lot of opportunities for creativity in independent hospitality today, and explains why in today's e...

Damon Lawrence started his career in hospitality as a front desk agent for the Donovan House, a Kimpton Hotel in Washington DC, before working at Ritz-Carlton, IHG, and Dusit International. After working in these roles, Damon started his own hotel development group, Homage Hospitality, as well as Unflagged Academy, a mentorship platform for the next generation of hospitality leaders. Damon believes the greatest barrier to entrepreneurship and hospitality is access to information, and that creat...

Damon Lawrence started his career in hospitality as a front desk agent for the Donovan House, a Kimpton Hotel in Washington DC, before working at Ritz-Carlton, IHG, and Dusit International. After working in these roles, Damon started his own hotel development group, Homage Hospitality, as well as Unflagged Academy, a mentorship platform for the next generation of hospitality leaders. Today, he shares what we might do to make working in hospitality more attractive to more people. Follow Damon on...

Eleanor Erickson was a general manager with Hampton Inn by Hilton for 20 years before focusing her time now on providing hospitality leaders with the tools they need to create more sustainable workplace cultures. A recent article in Time Magazine observed how travelers today are “fussier” than ever, and Eleanor has been working on a framework to empower hospitality providers in this environment. Today, she shares this with us. Follow Eleanor on LinkedIn Visit Eleanor's website Join the convers...

Sherrie Carreno started her career with Marriott and worked her way up to become General Manager in that organization before moving to Aimbridge, the world’s largest management company, to open a new hotel in a historic building in downtown San Francisco. From there, she served as area manager in California and Utah before taking her current role as general manager at Wildhaven Sonoma - the top-rated glamping destination in the San Francisco Bay Area. In this episode, she shares how mentoring o...

Today Ken Barber, co-founder of Wildhaven, explains how he designed his top-rated glamping destination for interaction and community. Follow Ken on LinkedIn here Learn more about Wildhaven Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue and subscribe here. Run a hotel? Then...

Today Ken Barber, co-founder of Wildhaven, explains what he learned from his career in technology about creating experiences people love. Follow Ken on LinkedIn here Learn more about Wildhaven Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue and subscribe here. Run a hotel? ...

Amy Salvago is the Director of Human Resources at Mr. C Beverly Hills, a Remington Hotel. Today, she joins us to talk about “Wellness Wednesdays,” something she leads to build camaraderie and promote wellness among her teams. Amy shares what started this idea, how she runs it, and advice she has for others. Follow Amy on LinkedIn Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I su...

Eleanor Erickson was a general manager with Hampton Inn by Hilton for 20 years before focusing her time now on providing hospitality leaders with the tools they need to create more sustainable workplace cultures. Today she shares what she’s learned about hospitality leadership and developing what she calls “Team Experience Management.” Follow Eleanor on LinkedIn Visit Eleanor's website Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't jus...

Scott Curran is the Chief Operating Officer of Reneson Hotels - which owns and operates hotels around California that are all in the top tier of guest satisfaction in their respective brands. Today, he’s sharing with us how he connects with his teams on property as the top operations executive for the company to stay in touch with what’s going on and identify opportunities for improvement. Follow Scott on LinkedIn Feature story: Operating lessons from a top-rated hotel owner Technology must be...

Jeremy Wells is the Managing Partner at Longitude°, a branding group that has helped companies like 21c Museum Hotels, SALT Hotels, and Real Hospitality Group showcase their unique approach to hospitality. He’s also the Managing Partner at Flyover Developments, a hospitality development, and investment group, through which he’s preparing to open his new hotel - The Ozarker Lodge - in Branson, Missouri the summer of 2023. Today, he shares the story of something he did that was a bit unusual - but...

Jeremy Wells is the Managing Partner at Longitude°, a branding group that has helped companies like 21c Museum Hotels, SALT Hotels, and Real Hospitality Group showcase their unique approach to hospitality. He’s also the Managing Partner at Flyover Developments, a hospitality development, and investment group, through which he’s preparing to open his new hotel - The Ozarker Lodge - in Branson, Missouri the summer of 2023. I’m obsessed right now with how collaborations can enable hospitality provi...

Eleanor Erickson was a general manager with Hampton Inn by Hilton for 20 years before focusing her time now on providing hospitality leaders with the tools they need to create more sustainable workplace cultures. Today, she shares a story from early in her career about a question that one of her mentors asked that's made a big impression on her ever since. Follow Eleanor on LinkedIn Visit Eleanor's website Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospit...

Eleanor Erickson was a general manager with Hampton Inn by Hilton for 22 years before focusing her time now on providing hospitality leaders with the tools they need to create more sustainable workplace cultures. Today, she explains why. Follow Eleanor on LinkedIn Visit Eleanor's website Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a ...

Thalia Manzo is the general manager of the Hilton Hampton Inn in Daly City, California - a Reneson Hotel. We met Thalia in a previous episode where she talked about building a team culture that earned great guest reviews and helped her become a TripAdvisor Traveler’s Choice winner this year. I wanted to bring her back as we kick off a new year because towards the end of our conversation she reflected back on her career journey and overcoming fear to step into areas of increased responsibility. T...

Hans Pfister is the President of Cayuga Collection, and recently hosted an offsite leadership development event for his teams. One of his team members said they really appreciate how Cayuga thinks about mental health, so I asked Hans how he thinks about this - and an exercise they did at their offsite to promote mental health. Read the blog post Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday throu...

Hans Pfister, President of Cayuga Collection, recently hosted an offsite leadership development event for his teams, and in this episode explains how he planned and hosted the event to encourage sharing best practices. Read the blog post Follow Hans on LinkedIn Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in ...

Hans Pfister, President of Cayuga Collection, explains why he hosted an offsite leadership development event for his teams. Read the blog post (and see photos) Learn more about Cayuga Collection Follow Hans on LinkedIn here Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue and...

Sherrie Carreno, General Manager of Wildhaven in Sonoma, California, explains why she turns to nature to rejuvenate and renew as a hospitality leader. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue and subscribe here. Run a hotel? Then check out my website HotelOperations.c...

Today Ken Barber, co-founder of Wildhaven, explains the importance of nature in restoring ourselves - and the role it can play in providing hospitality to others. Follow Ken on LinkedIn here Learn more about Wildhaven Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue and subscr...

In previous episodes, we’ve heard from Scott Curran, Chief Operating Officer of Reneson Hotels - which owns and operates hotels around California that are all in the top tier of guest satisfaction in their respective brands. I wanted to understand more about the culture they’ve developed that earns these impressive guest reviews, so I drove down to Daly City - just south of San Francisco, to meet with Thalia Manzo, General Manager of the Hilton Hampton Inn. Thalia has quickly progressed up the...