Episodes

Remember this photo that went viral recently? Part of the reason it went viral is the experience many feel in the hospitality industry of being burned out after years of stress. Adele is on a mission to help hospitality providers get to the root of what’s causing this stress and turn the situation around. In this episode, Adele shared her perspective on what it takes to create a culture where hospitality teams can thrive - and shares a story of what she learned about this from a recent hotel ...

“Good isn’t good. Only great is good.” That’s the message from Adele Gutman, who used to run sales, marketing, and revenue for The Library Collection in New York, and worked with owner Henry Kallan and their teams to achieve the incredible result of placing all 4 of their hotels in the top 4 spots of TripAdvisor’s list of hotels in New York City with the highest guest satisfaction. In this episode, Adele shares: * Why “good isn’t good - only great is good” * The profitability of loyal guests...

I’ve wanted to do something a little different here for a while, and today I’m excited to let you know we’re turning this into a daily email + podcast combo. Each day, we’ll be sharing one new idea you can put to work immediately to delight your staff, guests, and community. Listen to the trailer above for some context on what you can expect from this moving forward. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.ho...