How To Craft Transformative Hospitality Experiences - Michelle Oliver, Expitality
It seems like everyone talks about experiential hospitality. So, how do we know where the opportunity lies and how we can authentically provide experiences that transform the lives of our guests and those we work with?
To answer that question, we're going to learn today from Michelle Oliver, the founder and CEO of Expitality and the author of Grace & the Art of Experiential Hospitality.
In this episode, we talk about how hospitality providers can think about this personally and within their businesses to provide remarkable hospitality.
This episode is sponsored by Sojern - the #1 marketing platform for hospitality
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This episode is brought to you with support from Sojern. I teamed up with Sojern to study how hoteliers use data to drive revenue and build stronger guest relationships. You can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger Relationships.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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