Guests are Complex. Hospitality Needs to Catch Up. (Philippa Wagner)

In this episode, Philippa Wagner, the Founder of People Places Spaces, and former head of 23 Lab at Ennismore, shares why the hotel industry's segmentation habit is breaking down, what the solo traveler actually wants, and why community can't be manufactured.

Learn more about The Future Guest Report

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands