How We Make Room for "Hall of Fame Hosting" - Roman Pedan, Kasa

Kasa founder and CEO Roman Pedan shares how his company creates the time and space for teams to deliver personal, thoughtful hospitality.

Following a recent stay at Mint House 70 Pine by Kasa, Josiah and Roman discuss the hiring practices, training, and operational systems behind Kasa's commitment to being "Hall of Fame hosts." Roman explains how Kasa has expanded into more traditional hotel operations and evolved from using AI copilots to autonomous agents handling routine tasks. You'll hear how technology and operational efficiency give hospitality teams more opportunities to focus on guests and deliver exceptional service.

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See photos from Josiah's recent stay at Mint House 70 Pine by Kasa

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands