Self-Driving Cars and Hospitality's 3 Lenses for Experience - Susie Arnett
In this episode, Susie Arnett, Director of Wellness Programming at Six Senses, shares what happened when a self-driving car company asked her to design a "moving sanctuary," and how the three pillars she landed on (productivity, social, and wellbeing) apply to any space where people spend time. You'll come away with a framework for thinking about hospitality across cars, schools, hospitals, and senior living, and a test you can use on your property tomorrow.
Read Susie's full take on this work in The Moving Sanctuary, and follow more of her writing at The Transformational Concierge.
Previous episodes with Susie:
- From MTV Producer to Leading Wellness Programming: Lessons and Observations for Hospitality
- The Istanbul Insight: What Modern Spas Are Missing
- "Collective Effervescence" Is the Point of Hospitality
- AI Knows What Your Guests Need Before You Do
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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
