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Guest Experience Episodes

Learn from our guests about how to create an experience for your guests that will surprise and delight them so they enjoy their stay with you, tell their friends, and come back as loyal guests.

Oct. 26, 2023

Opening Hotels Well: Top Lessons Learned From Kimpton, Two Roads & Hyatt - Jorge Treviño

Oct. 20, 2023

How We Turned Our Hotel Into A Community Hotspot - Margaret Lefton, Yours Truly Hotel

Oct. 18, 2023

The Best Best Western Hotel: How We've Won the M.K. Guertin Award 14 Years In A Row - Michelle Duffy, Best Western Plus Novato Oaks Inn

Oct. 10, 2023

The Hospitality Mentality: Your Key To Delighted Guests And Internal Fulfillment - Josh Liebman

Sept. 26, 2023

Why We Are Leading With Experiences Now - Jen Barnwell, Curator Hotel and Resort Collection

Sept. 22, 2023

Lessons from Lamborghini: “The Only” Approach to Experience Design - Victoria Taylor

Sept. 19, 2023

Revitalizing Historic Hotels - Sherry Villanueva, Acme Hospitality

Sept. 1, 2023

Experience Above All - Philippe Zrihen, Ennismore

Aug. 24, 2023

Creating The Madrona, One of the "Best New Hotels In The World" - Cory Schisler

Aug. 17, 2023

Reinventing the Art of Hospitality - Bashar Wali, Practice Hospitality

Aug. 10, 2023

How The First Concierge in the US is a Futurist - Tom Wolfe, Fairmont San Francisco

Aug. 9, 2023

Behind the Scenes Insights from J.D. Power's Hotel Satisfaction Study - Andrea Stokes, JD Power

July 24, 2023

Guest Satisfaction Research And Insights - Neil James, Shiji ReviewPro

July 21, 2023

Barbie Takes Over Vegas: Designing Activations Around Cultural Moments - Brooke Sanchez, Circa Resort & Casino

July 19, 2023