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Guest Experience Episodes

Learn from our guests about how to create an experience for your guests that will surprise and delight them so they enjoy their stay with you, tell their friends, and come back as loyal guests.

July 19, 2023

Neighborhood-Based Hospitality - Philippe Zrihen, Ennismore

July 12, 2023

Delivering Luxurious Hospitality - Denise Dupré, Champagne Hospitality

July 10, 2023

The Innkeeper Mindset - Tom Luersen, CoralTree Hospitality

July 6, 2023

Creating Spaces of Belonging - Regitse Rosenvinge

July 3, 2023

What I Learned Traveling Europe - Richard Fertig, Stomp Capital

June 29, 2023

There's No Such Thing as Virtual Hospitality - David Kong, DEI Advisors

June 22, 2023

Designing a Magical Guest Experience with Technology - Martin Soler

June 8, 2023

The Future of Events is More Human - Deanna Vollmer, Questex

May 1, 2023

My journey to leading experience design - Sara Osias, Auberge Resorts

April 21, 2023

What I've learned about hospitality as a travel writer - Rafael Peña, Travel Noire

March 16, 2023

Impress people with the details - Niki Wade

March 13, 2023

Balancing consistency with being locally unique - Tamara Mims, Four Sisters Inns

March 10, 2023

Don't nickel and dime your guests - Tamara Mims, Four Sisters Inns

Feb. 14, 2023

Sharing light & love - Marlon Smith, Hotel Enso

Feb. 9, 2023