Episodes

In this episode, Anthony Torres, one of the hospitality industry's top food and beverage leaders, shares essential tactics for keeping your property top of mind, from creating hyper-local strategies to leveraging partnerships with influencers and local businesses. More episodes with Anthony: Lessons from Starwood, Kimpton, and IHG in F&B Leadership Why Hotel F&B is the Ultimate Creative Canvas How Personal Development Transformed My Hospitality Leadership This episode is brought to you with su...

In this episode, Anthony Torres, one of the hospitality industry's top food and beverage leaders, shares how he helped drive revenue growth at the Grand Wailea by listening to his team and his guests. More episodes with Anthony: Lessons from Starwood, Kimpton, and IHG in F&B Leadership Why Hotel F&B is the Ultimate Creative Canvas How Personal Development Transformed My Hospitality Leadership This episode is brought to you with support from Shiji Group, the global hospitality technology le...

In this episode, Chris Bowling, Head of Digital and Consumer Marketing at BWH Hotels Great Britain, shares insights on the importance of direct bookings, the role of OTAs, and the impact of AI on the hospitality industry. Read Chris' newsletter, The Hotel Hype. This episode is brought to you with support from Shiji Group, the global hospitality technology leader that helps hotels streamline operations and transform guest experiences. Recognized by their clients for their best-in-class solution...

In this episode, Sean Murphy, General Manager at The Bower, shares how technology like AI can optimize operations, free your team to elevate guest experiences, and deliver a strong ROI. Hear more of Sean's story: From Pool Attendant to Achieving Forbes 5-Star Recognition Send Josiah a text Take the Artificial Intelligence in Hospitality survey now to understand how others use AI and the opportunities for you and your hospitality business. A few more resources: If you're new to Hospitality Dai...

In this episode, Sean Murphy, General Manager at The Bower, shares his inspiring career journey in hospitality, from his beginnings at Ritz-Carlton to leading an independent hotel to Forbes five-star recognition in Mexico. Send Josiah a text Take the Artificial Intelligence in Hospitality survey now to understand how others use AI and the opportunities for you and your hospitality business. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here w...

In this episode, Lou Zameryka, founder of Alively and partner at Ventures Hospitality, shares insights on integrating wellness into hospitality to drive guest loyalty, boost satisfaction, and unlock new revenue streams. Check out these other episodes with Lou: Unlocking Human Potential: The Power of "Healthspan" in Hospitality - Lou Zameryka Building Booking.com: Lessons In Culture, Innovation, And Global Growth from Behind The Scenes - Lou Zameryka Send Josiah a text Take the Artificial Intel...

In this episode, Dylan Barahona shares his journey from building Lego hotels as a child to creating immersive VIP experiences at high-profile events like Coachella and Gary Vaynerchuk's VeeCon. He discusses his recent 50-day experiential hospitality challenge, where he used generative AI to visualize bold hospitality concepts, and offers insights into why brands should invest in experiential environments. View Dylan's Experiential Hospitality Challenge on LinkedIn. Send Josiah a text Take the ...

In this episode, Ben Rafter, President and CEO of Springboard Hospitality, shares insights on how innovation and technology can empower hospitality providers and elevate the guest experience. If you enjoyed this, you may also enjoy: What Happens When a Tech CEO Leads a Hotel Company - Ben Rafter, Springboard Hospitality ChatGPT for Hotel Reviews: AI Lessons From Our 1 Hour, $20 Live Experiment - Josiah Mackenzie Hard Truths on Hotel Tech: Unfiltered Insider Advice - Josiah Mackenzie Send...

In this episode, Ben Rafter, President and CEO of Springboard Hospitality, shares his career journey from the tech industry to hospitality and his innovative approach to blending technology, transparency, and a guest-first mindset to turn challenges into opportunities. We cover: (01:08) Ben's start in hospitality (04:09) Lessons from growing Aqua Hotels during the 2008 financial crisis (06:01) Data and reports Ben focuses on (08:16) Personal development and learning (10:19) What's on Ben's...

In this episode, Rachel Roginski, Principal at Pinnacle Advisory Group, shares her take on our State of the Hotel Industry research. You may also enjoy: The State of the Hotel Industry: 5 Things To Know for 2025 - Josiah Mackenzie Beyond Efficiency: How AI Can Help Hospitality Thrive in 2025 - Lou Zameryka Send Josiah a text Take the Artificial Intelligence in Hospitality survey now to understand how others use AI and the opportunities for you and your hospitality business. A few more resourc...

In this episode, Lou Zameryka shares his take on the State of the Hotel Industry research discussed yesterday. Article referenced: The AI Revolution in Hospitality: Transforming the Hotel Industry through Innovation and Employee Empowerment You may also enjoy this from Lou: Creative but Practical Uses for AI Today in Hotel Sales, Marketing, and Revenue Management (Takeaways From HSMAI's Latest Event) Send Josiah a text Take the Artificial Intelligence in Hospitality survey now to understand ho...

In this episode, Josiah Mackenzie shares key insights about the state of the hotel industry for 2025, based on a comprehensive survey conducted on this topic. View the research charts here on HotelOperations.com Send Josiah a text Take the Artificial Intelligence in Hospitality survey now to understand how others use AI and the opportunities for you and your hospitality business. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questio...

In this episode, Katina and Kyle Connaughton, the visionary founders of SingleThread, share the story behind ThroughLine, an innovative dining experience blending storytelling, film, and exquisite cuisine. Learn how their collaborations with artisans, farmers, and partners such as Auberge Resorts, Audi, and OpenTable bring deeper connections to food and its origins while inspiring sustainability and community. If you liked this, you may also like these other episodes with Kyle and Katina: A Ho...

Take our Artificial Intelligence in Hospitality survey In this episode, Janette Roush, the SVP of Innovation and Chief AI Officer at Brand USA, shares her insights on embracing AI in the workplace and how it can drive innovation in the tourism industry. Watch this conversation on YouTube Mentions: Brand USA & AI (including framework for use) Listen to Janette Live From Travel Week: Leadership Alignment with Generative AI Conor Grennan, Chief AI Architect at the Stern School of Business ...

In this episode, Martin Soler, a former hotel general manager turned marketing strategist, shares insights on how AI is reshaping hotel operations and how it can be used to streamline work, improve communication, and stay competitive in 2025 and beyond. (01:33) The two "camps" of AI adoption (02:36) The importance of experimenting with AI (03:14) Specificity in AI applications (03:34) Josiah's experience with ChatGPT (04:08) Martin's use of AI in daily work (05:12) Benefits of dictating to...

In this episode, Matthias Huettebraeuker, an independent hospitality strategist with experience at citizenM and Design Hotels, shares how we can break free from outdated thinking, embrace innovation, and create hotels and hospitality businesses that people love. (01:27) The shift in the hospitality industry 20 years ago (02:09) Importance of community (03:13) The need to rethink and innovate (03:42) Knowing your "why" (05:08) Developing a niche and "personality" (06:06) Bold hospitality (...

Listen to Hospitality Daily founder and host Josiah Mackenzie share what he sees as the opportunity for hospitality ahead. Links: Simon Sinek: Start with Why The Power of Hospitality to Bring Us Together How Napa Valley's Tourism Strategy Can Boost Your Hospitality Business - Linsey Gallagher, Visit Napa Valley A Chef's View on Food, Community, and Renewal - Tyler Florence Engineering Training & Mentorship at The Hoxton, Downtown LA Why The Hotel Industry is at a Pivotal Moment - Zach Demuth, ...

Listen to Hospitality Daily founder and host Josiah Mackenzie share highlights and lessons learned in 2024, plus what he's excited by for 2025. Highlights: (1:37) Chip Conley (3:56) Kristie Goshow at KSL (5:04) Inn at Newport Ranch (6:11) Palisades Hospitality (7:22) Katina and Kyle Connaughton at SingleThread (9:39) Bashar Wali (episode one and two) (10:40) Dina Belon & Staypineapple (13:06) Horst Schulze (15:07) Nancy Mendelson + Emily Kanders Goldfischer (hertelier) collaboration (16:44) Hos...

In this episode, Zach Demuth, the Global Head of Hotels Research at JLL, shares why the hospitality industry is at a pivotal juncture and what it means for you. See insights and research from JLL here Send Josiah a text Take my State of Hotel Industry Survey now to get insights on challenges, priorities, and opportunities in hospitality today. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions I...

In this episode, Guillaume Benezech, Senior Director of Global Brand Management and Marketing for The Ritz-Carlton and Ritz-Carlton Reserve, shares his observations and insights on the state of hospitality work and the importance of emotional skills, empowerment, and career development. Listen to our other episodes: What I've Learned Building a Career in Luxury Hotel Leadership The Evolution of Luxury Hospitality From Comfort to Connection Full Overview In this episode of Hospitality Da...

In this episode, Guillaume Benezech, Senior Director of Global Brand Management and Marketing for The Ritz-Carlton and Ritz-Carlton Reserve, shares his insights into the evolution of luxury hospitality and the importance of emotional connections, sustainability, and innovation. Listen to our other episode: What I've Learned Building a Career in Luxury Hotel Leadership Send Josiah a text Take my State of Hotel Industry Survey now to get insights on challenges, priorities, and opportunities in ho...

In this episode, Guillaume Benezech, Senior Director of Global Brand Management and Marketing for The Ritz-Carlton and Ritz-Carlton Reserve, shares his journey in luxury hospitality, career transitions, and the mentorship experiences that shaped his leadership style. Send Josiah a text Take my State of Hotel Industry Survey now to get insights on challenges, priorities, and opportunities in hospitality today. A few more resources: If you're new to Hospitality Daily, start here. You can send ...

Mary Alice Palmer is the Global Creative Director and Founding Partner of ROAM Interior Design, and in this episode, shares insights on the power of design in providing hospitality and how she approaches creating memorable and emotional guest experiences. Listeners will learn: Mary Alice's definition of the essence of hospitality and what it means to create a warm, welcoming environment. How her background in set design and luxury leather goods influences her work in hospitality design. The ...

In this replay from an earlier conversation, Bill Walshe, a global hospitality leader and the former CEO of The Viceroy Hotel Group, shares a tradition he developed that we all can learn from. Listen to my earlier episodes with Bill: What Guests Are Looking For In Luxury and Hospitality Today How "Prideology" Helped Me Inspire My Teams as CEO Creating A Culture of Belonging To Enable Consistent Individuality Send Josiah a text Take my State of Hotel Industry Survey now to get insights on chall...