Episodes

In this episode, Tim Harmon, founder and CEO of Palisades Hospitality Group, shares practical ways to build a company culture that prioritizes curiosity and creativity at every level. Listen to learn: How the Palisades office functions more like a studio than a traditional workspace The concept of a "learning board" to encourage fresh ideas The benefits of debriefing team members after travel Insights from Tim's travels to destinations like New Zealand, Iceland, and Japan How immersing in ...

In this episode, Tim Harmon, founder and CEO of Palisades Hospitality Group, shares how his experiences in the restaurant and hotel industries have shaped his vision for exceptional guest experiences. Listen now to learn: How lessons from the restaurant world, like the power of storytelling and embracing spontaneity, can revolutionize hotel operations. Tim's unique approach to balancing consistency with creativity in hospitality management. The importance of hands-on leadership and bu...

In this episode, Christine Morairty, VP of Brand + Marketing at Palisades Hospitality Group, shares her journey through the hospitality industry, highlighting the importance of people, places, and mentorship in shaping her career. Listen now to learn: The impact of key mentors and colleagues in Christine's career. Insights from her experiences working with Starwood and W Hotels in New York. The significance of event-driven marketing and brand activation. How constructive feedback can pivot ...

In this episode, Tim Harmon, founder and CEO of Palisades Hospitality Group, shares his journey from law to hospitality, his passion for cycling, and the leadership lessons he's learned along the way. Listen now to learn about: The importance of stillness and mindfulness in leadership and success. How personal passions, like cycling, can contribute to professional clarity and problem-solving. The unique alignment between hospitality skills and personal life skills. Tim's career piv...

In this episode of San Francisco Sundays, we explore a fresh perspective on hospitality—one that goes beyond restaurants and hotels to focus on community care. Join us as we sit down with Danielle Stowaway, who leads justice and outreach initiatives at Reality San Francisco, a church committed to showing hospitality to everyone, especially those with limited resources. Through her work, Danielle helps provide warm meals to over 300 families weekly, creates safe spaces for unhoused families, a...

In this episode, Anthony Torres, one of the hospitality industry's top food and beverage leaders, shares his journey of personal development, revealing the key lessons he learned along the way. Listen now to learn: The power of self-awareness in leadership. The impact of having a good coach. The difference between driving results and truly connecting with your team. The importance of understanding your own "triggers." How developing yourself can transform your leadership. The benefits of ...

In this episode, Angel Hernandez, General Manager at Timber Cove Resort, shares his journey from the high-energy hospitality scene of New York to creating a vibrant community hub in a quiet coastal town in California. Listen now to learn about: The unique challenges and rewards of managing a remote resort and creating a home-like atmosphere for guests. The importance of personalized guest experiences and attentiveness in hospitality. Insights into Angel's leadership style and how he motivate...

In this episode, Anthony Torres, one of the hospitality industry's top food and beverage leaders, shares his insights on Kimpton and its influence on hospitality, including how it can inspire innovation and creativity today. Listen now to learn about: How Kimpton Hotels pioneered the boutique hotel movement in the US. The importance of chef-driven restaurants and vibrant bars in creating neighborhood hubs. The unique organizational structure at Kimpton that separates hotel and restaurant man...

In this episode, Anthony Torres, one of the hospitality industry's top food and beverage leaders, shares why food and beverage (F&B) is a crucial component of hotel businesses and how it can significantly impact overall profitability and guest satisfaction. Listen now to learn: The complexities and challenges of managing F&B in a hotel setting. The importance of understanding the economics and financial side of F&B. How to balance costs, labor, and guest expectations in F&B operations. The ...

In this episode, Anthony Torres, one of the hospitality industry's top food and beverage leaders, shares his insights on why you should consider a career in hospitality, particularly in the food and beverage sector. Listen now to learn about: The opportunities for growth and mobility within the hospitality industry. The variety of creative and exciting roles available in food and beverage within hotels. How working in a hotel setting allows for diverse and innovative event planning. The ben...

In today’s competitive hospitality landscape, attracting and retaining top talent has become a strategic advantage. In this special sponsor bonus episode, we're learning from Adam Robinson, CEO of Hireology, about innovative recruiting tactics that can help hotels and hospitality leaders transform their hiring process into a true competitive edge. From refining the application experience to streamlining communications, Adam shares data-backed insights and actionable steps to turn your recruitme...

In this episode, Anthony Torres, one of the hospitality industry's top food and beverage leaders, shares his insights on the strategic importance of F&B in hospitality and his experiences at Starwood, W Hotels, Kimpton, and IHG. Listen now to learn about: The role of food and beverage in creating atmosphere and driving business in hospitality. Anthony's career journey and key learnings from his time at Starwood and W Hotels. The importance of company culture and how Starwood fostered a stron...

In this episode, we dive into the powerful impact of AI on the hospitality industry and how it’s reshaping everything from guest interactions to digital marketing. We're learning from Adam Wallace, CEO of Spherical, who has more than 15 years of experience leading hospitality marketing innovation. Together, we explore practical strategies for hoteliers to stay ahead in an AI-driven world without losing the human touch that defines great hospitality. In this episode, we cover: AI’s Expanding ...

Executive leadership teams and hotel ownership across the hospitality industry still don’t reflect the diversity of its workforce—or of the guests and communities it serves. Ashli Johnson, founder of Hospitality Hued, is on a mission to change that by creating pathways to leadership and ownership for Black and Brown hospitality professionals. In this episode, Ashli shares her journey from her influential role at Howard University’s Marriott-Sorenson Center for Hospitality to founding Hospitality...

What if a hotel could do more than offer a comfortable stay? What if it could become a force for positive change—for its guests, its employees, and the planet? In this episode, we're learning from with Ken and Pam Cruse, co-founders of Soul Community Planet (SCP) Hotels, a groundbreaking hospitality brand dedicated to transforming the industry. Drawing from their extensive backgrounds in hotel investment and marketing, Ken and Pam share how SCP is redefining hospitality with a purpose-driven ...

Natalie Clafton shares a question after listening to Leanne Harwood's career story. What do you think? Send Josiah a text A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you...

In this episode, we sit down with Lily Ackerman, founder and director of Ackerman Design Studios, to explore the transformative power of art in hospitality. With a background spanning luxury automobiles to fine art curation, Lily shares her unique insights on how design and art create memorable, joy-filled guest experiences. From personal influences and pivotal career moments to her innovative collaborations with emerging and established artists, Lily dives deep into the role of art as a tool fo...

In this episode, we explore a largely overlooked segment in the hospitality industry: kids, teens, and families. While many hotels focus on adult experiences, there’s a growing opportunity to cater meaningfully to younger guests. Joining us today are Saar Shai and Alicia Zur-Szpiro, founders of Wanderland, the world’s first consultancy specializing in kids' and teens' guest experiences within the hospitality sector. With backgrounds in game design, toy innovation, and children’s publishing, Saa...

In this special episode, we explore the transformative role of hospitality in bridging divides, fostering empathy, and building community across cultural and political lines. Listen for insights from recent conversations with hospitality leaders across the US and around the world who believe in hospitality’s ability to bring people together despite differences. In this episode, you'll hear from: Ashli Johnson, Founder of Hospitality Hued: Ashli discusses how hospitality, when centered around s...

Today, we’re revisiting a conversation with a guest who has profoundly impacted me and, I believe, represents the true potential of hospitality. Craig Poole, a three-time Hilton Connie Award winner and the American Hotel and Lodging Association’s General Manager of the Year, has set an incredible example at the DoubleTree in Reading, Pennsylvania. His hotel excels financially and has redefined what it means to be a community cornerstone. Craig’s story offers a powerful reminder of how hospitali...

In today’s episode, we’re joined by Jyoti Chopra, Chief People, Inclusion, and Sustainability Officer at MGM Resorts International, whose inspiring career journey has taken her from the iconic United Nations headquarters in New York to the vibrant world of Las Vegas hospitality. Jyoti’s path is anything but typical—starting as a journalism student surrounded by international diplomats, she eventually found her way into the hospitality industry, where she now leads MGM’s initiatives in human reso...

What does it take to create a hotel restaurant that becomes a local culinary hotspot that guests can’t wait to experience—and locals can’t stop recommending? In this episode, we dive deep into the art and strategy behind creating unforgettable hotel dining experiences with the experts at Allday, a Milwaukee-based collective of hospitality innovators. Our returning guest, Brigette Harenda, founder of B&Co., is joined by a powerhouse team: Chef Dan Jacobs, Top Chef finalist and co-owner of Milwau...

In this episode, Sarah Eustis, Founder and CEO of Main Street Hospitality Group, shares her story and vision for hotels that serve as community anchors. Listeners will learn: How Sarah built a company that balances creative innovation with operational excellence. Insights into hotel ownership structures and building lasting partnerships. The importance of aligning objectives and values in hospitality projects. Sarah's career journey from fashion to hospitality leadership. The ...

In this episode, Joli Barfield, Cluster Director of Learning at Montage International, shares her insights on managing burnout in the hospitality industry and maintaining personal well-being. Listeners will learn: The prevalence of burnout in the hospitality industry and its impact on career decisions. Strategies for maintaining mental and physical health in a demanding work environment. The importance of disconnecting from technology and finding personal ways to recharge. Habits that can e...