Episodes

In this episode, Ryan Mann, a partner at McKinsey, shares insights on the growing trend of Travel Tuesday and its implications for the travel and hospitality industry. Listen now to learn: What Travel Tuesday is and how it compares to Black Friday and Cyber Monday. The types of travel deals available during Travel Tuesday and how consumers can take advantage of them. The benefits for the hospitality industry in participating in Travel Tuesday, especially during off-season and shoulder season...

In this episode, Victoria Gordon, Front-of-House Manager at Timber Cove Resort, shares her journey from front desk agent to manager and offers her unique perspective on the role of technology in hospitality. Listen now to learn about: Victoria's career path from a front desk agent to a manager at Timber Cove Resort. The importance of community and collaboration in a remote hospitality setting. The value of training and development in hospitality careers. The transition from retail ...

In this episode, Joli Barfield, Cluster Director of Learning at Montage International, shares her insights on managing burnout in the hospitality industry and maintaining personal well-being. Listen now to learn about: The prevalence of burnout in the hospitality industry and its impact on career decisions. Strategies for maintaining mental and physical health in a demanding work environment. The importance of disconnecting from technology and finding personal ways to recharge. Habits that ...

In this episode, Joli Barfield, founder of New York City Women in Hospitality, shares her inspiring story of starting the organization and offers valuable insights on building genuine relationships in the hospitality industry. Listen now to learn about: The importance of relationships in achieving success in hospitality. How New York City Women in Hospitality was founded - and its evolution. The impact of the pandemic on the hospitality industry and how the organization adapted. The activit...

In this episode, Oral Muir, Vice President of Partnerships, Experiences, and Distribution at Hilton, shares insights into how Hilton leverages creative partnerships to enhance hospitality experiences and stay relevant to evolving traveler trends. How Hilton's 20-year partnership with McLaren Racing delivers unique benefits for both brands and their customers. The importance of long-term partnerships and the value they bring to both parties. How Hilton approaches partnerships with brands outsi...

In this episode, Greg Früchtenicht, Chief Operating Officer at Saira Hospitality, shares how his team is transforming the hospitality hiring process by turning rejections into referrals through Saira Connect, a new initiative designed to help hotels find hidden talent while supporting candidates in their career journeys. Listeners Will Learn: The key challenges hospitality recruiters face with one-click job portals and overwhelming volumes of applications. How rejection emails can be t...

In this episode, Brian Proctor, Principal at Leeds Hospitality Group and host of Tuesday’s Thanks, shares how gratitude has shaped his life, career, and leadership philosophy. Brian reflects on his journey in the hospitality industry, insights from over 130 episodes of his podcast, and practical ways to incorporate gratitude into your personal and professional life. What You’ll Learn: How Brian’s early life experiences influenced his focus on gratitude. Why gratitude is a powerful leadership t...

In this episode, the team from The Hoxton, Downtown LA, shares what they’ve learned about building high-performing hotel teams, fostering mentorship, and creating a culture of growth and development. Kara Bartelt, the hotel’s General Manager; Michael Lopez, Director of Engineering; and Steven Birl, Engineer, dive into the strategies they’ve used to empower their team members, tackle challenges, and encourage those all-important "light bulb moments." You’ll hear how they: Cultivate crit...

In this episode, Derek De Salvia, Executive Vice President and Chief Customer Officer at Hilton Grand Vacations, shares how HGV is redefining vacation ownership by focusing on flexibility, experiences, and building generational loyalty. From rethinking the traditional timeshare model to delivering unforgettable experiences through the Ultimate Access platform, Derek offers actionable insights into how hospitality leaders can innovate and inspire long-term customer relationships. What You’ll Lea...

In this episode, Joli Barfield, Cluster Director of Learning at Montage International, shares her journey from education to hospitality training and the unique approaches her company takes to ensure service excellence. Listen to learn about: Joli's career story. The importance of taking leaps of faith. Insights into the ultra-luxury hospitality environment. The significance of company culture and leadership in hospitality. The power of education and continuous learning. The s...

In this episode, Masho Khabazashvili shares how her Georgian heritage and involvement with the CHLA Hospitality Foundation have shaped her approach to creating exceptional guest experiences and inspired her vision for the future of hospitality. What You’ll Learn Georgian traditions, such as "every guest is a gift from God," influence Masho’s approach to hospitality. The role her mother’s hospitality career played in inspiring her passion for the industry. How hands-on experiences with events ...

A few thoughts from my morning commute this week in San Francisco, inspired by "Nobody Knows Anything" from Dror Poleg. For more on this, you may enjoy these other episodes on this show: What I'm Excited About in Hospitality Now - Gilda Perez-Alvarado, Accor Creating "Influence House" - Sébastien Felix, Influence Society Investing in Community: The Power of Education & Programming - Charlie MacGregor, The Social Hub How Our Hotels Become Community Pillars, Delighting Neighbors and Guests Alike...

Learn how to earn media coverage that accelerates your career and builds your company from three of hospitality's top media professionals. In this replay of a special LinkedIn Live collaboration between Hospitality Daily and hertelier, you'll discover proven strategies for crafting compelling stories, landing meaningful coverage, and maximizing media opportunities. Our Expert Panel Emily Kanders Goldfischer: Founder & Editor-in-Chief of hertelier, former VP of PR at Loews Hotels Nancy Men...

In this episode, Tim Harmon, founder and CEO of Palisades Hospitality Group, shares why independent operators are becoming a driving force in redefining the hospitality landscape. Listen now to learn about: The rise of hybrid hospitality models and their impact on the industry. The power of local impact and how staying small can mean thinking big. Financial opportunities in independent hospitality that might surprise you. The importance of creativity and willingness to try new things in hos...

In this episode, Tim Harmon, founder and CEO of Palisades Hospitality Group, shares insights into his latest project, The Elene, a hotel designed to connect guests with the community and nature. Listen now to learn about: The vision behind The Elene and its 10-year journey to fruition. The unique features of The Elene, including its recovery garden, outdoor living room, and bike-friendly amenities. The importance of community involvement and how The Elene aims to integrate with the lo...

In this episode, Christine Morairty, VP of Brand + Marketing at Palisades Hospitality Group, shares her formula for merging global strategies with hyperlocal execution, ensuring every initiative resonates at the property level. Listen now to learn: The role of education in modern marketing and how to simplify complex marketing concepts for different audiences. The necessity of both immediate tactics and long-term brand building in marketing. How to balance bold brand building with tactical m...

In this episode, Christine Morairty, VP of Brand + Marketing at Palisades Hospitality Group, shares how hotel operators can help travelers truly immerse themselves in their destination. Listen to learn: How to transform a hotel from just a place to stay into a key part of an unforgettable trip. The importance of collaborating with local businesses to enhance guest experiences. Strategies for curating unique guest experiences that blend tradition with innovation. The role of destination mark...

In this episode, Tim Harmon, founder and CEO of Palisades Hospitality Group, shares practical ways to build a company culture that prioritizes curiosity and creativity at every level. Listen to learn: How the Palisades office functions more like a studio than a traditional workspace The concept of a "learning board" to encourage fresh ideas The benefits of debriefing team members after travel Insights from Tim's travels to destinations like New Zealand, Iceland, and Japan How immersing in ...

In this episode, Tim Harmon, founder and CEO of Palisades Hospitality Group, shares how his experiences in the restaurant and hotel industries have shaped his vision for exceptional guest experiences. Listen now to learn: How lessons from the restaurant world, like the power of storytelling and embracing spontaneity, can revolutionize hotel operations. Tim's unique approach to balancing consistency with creativity in hospitality management. The importance of hands-on leadership and bu...

In this episode, Christine Morairty, VP of Brand + Marketing at Palisades Hospitality Group, shares her journey through the hospitality industry, highlighting the importance of people, places, and mentorship in shaping her career. Listen now to learn: The impact of key mentors and colleagues in Christine's career. Insights from her experiences working with Starwood and W Hotels in New York. The significance of event-driven marketing and brand activation. How constructive feedback can pivot ...

In this episode, Tim Harmon, founder and CEO of Palisades Hospitality Group, shares his journey from law to hospitality, his passion for cycling, and the leadership lessons he's learned along the way. Listen now to learn about: The importance of stillness and mindfulness in leadership and success. How personal passions, like cycling, can contribute to professional clarity and problem-solving. The unique alignment between hospitality skills and personal life skills. Tim's career piv...

In this episode of San Francisco Sundays, we explore a fresh perspective on hospitality—one that goes beyond restaurants and hotels to focus on community care. Join us as we sit down with Danielle Stowaway, who leads justice and outreach initiatives at Reality San Francisco, a church committed to showing hospitality to everyone, especially those with limited resources. Through her work, Danielle helps provide warm meals to over 300 families weekly, creates safe spaces for unhoused families, a...

In this episode, Anthony Torres, one of the hospitality industry's top food and beverage leaders, shares his journey of personal development, revealing the key lessons he learned along the way. Listen now to learn: The power of self-awareness in leadership. The impact of having a good coach. The difference between driving results and truly connecting with your team. The importance of understanding your own "triggers." How developing yourself can transform your leadership. The benefits of ...

In this episode, Angel Hernandez, General Manager at Timber Cove Resort, shares his journey from the high-energy hospitality scene of New York to creating a vibrant community hub in a quiet coastal town in California. Listen now to learn about: The unique challenges and rewards of managing a remote resort and creating a home-like atmosphere for guests. The importance of personalized guest experiences and attentiveness in hospitality. Insights into Angel's leadership style and how he motivate...