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Episodes

May 2, 2023

How I design and deliver experiences for our guests - Sara Osias, Auberge Resorts

May 1, 2023

My journey to leading experience design - Sara Osias, Auberge Resorts

April 28, 2023

All stories matter - Naureen Ahmed, Inspiring Women in Hospitality

April 27, 2023

Fixing the gender imbalance in hospitality leadership - Naureen Ahmed, Inspiring Women in Hospitality

April 26, 2023

Our "culture committee" helps us build and scale the culture we want - James Ferguson, Wurzak Hotel Group

April 25, 2023

Why creativity matters, and how to bring it to life - Veerle Donders, Zoku

April 24, 2023

From Porsches to Bee Colonies: Partnerships for Sustainability and Fun (with Michael Pace)

April 22, 2023

Earth Day special with Michael Pace: Creating "EarthCare" at Kimpton Hotels (and lessons in scaling sustainability)

April 21, 2023

What I've learned about hospitality as a travel writer - Rafael Peña, Travel Noire

April 20, 2023

How we use robots at our hotel - Rob Dacey, Prospera Hospitality

April 19, 2023

The story behind "Where Passionate People Thrive" - Sloan Dean, Remington Hotels

April 18, 2023

What to look for in a career in hospitality - Veerle Donders, Zoku

April 18, 2023

Worried about AI? Try a career in hospitality - Michael Hraba, Waterford Hotels & Inns

April 14, 2023

Finding motivation and meaning in your work - Steven Moore, Actabl

April 13, 2023

The future of hospitality is more human - Veerle Donders, Zoku

April 12, 2023

Community is a verb - Veerle Donders, Zoku

April 11, 2023

Business travel, "bleisure," and fighting loneliness - Veerle Donders, Zoku

April 10, 2023

Designing new employee experience (plus: a treasure hunt I set up) - Szilvia Olah

April 7, 2023

The business benefits of investing in culture and community - Donte Johnson & Jason Bass, Revival Baltimore

April 6, 2023

Impact Hospitality & being more hospitable to our neighbors - Jason Bass & Donte Johnson, Revival Baltimore

April 5, 2023

DEI needs to be a baseline to build from - Donte Johnson & Jason Bass, Revival Baltimore

April 4, 2023

Dress codes, grooming standards & creating a welcoming culture - Donte Johnson & Jason Bass, Revival Baltimore

April 3, 2023

We have a boring problem, not a staffing problem - Jason Bass & Donte Johnson, Hotel Revival

March 31, 2023

Culture creates a feeling and sends a message - Jason Bass, Hotel Revival