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Episodes

March 21, 2023

How sales & operations can work together to provide great hospitality - Robin Moncrieffe

March 20, 2023

Hospitality starts with the associate - Robin Moncrieffe

March 17, 2023

The future looks a lot like today - Tamara Mims, Four Sisters Inns

March 16, 2023

Impress people with the details - Niki Wade

March 15, 2023

Developing empathy and winning people over by working alongside them - Niki Wade

March 14, 2023

Recruiting and hiring around core values - Travis McPherson, Four Sisters Inns

March 13, 2023

Balancing consistency with being locally unique - Tamara Mims, Four Sisters Inns

March 10, 2023

Don't nickel and dime your guests - Tamara Mims, Four Sisters Inns

March 9, 2023

What I learned as CEO working in the back of the house for a week - Tamara Mims, Four Sisters Inns

March 8, 2023

My journey from Marketing Director to CEO - Tamara Mims, Four Sisters Inns

Feb. 16, 2023

How we are providing hospitality outside the walls of our hotels - Christian Lundén, Nordic Choice Hotels

Feb. 15, 2023

What I learned at a career fair

Feb. 14, 2023

Sharing light & love - Marlon Smith, Hotel Enso

Feb. 13, 2023

Know thyself…better than Spotify, Netflix, and Google do - Raul Moronta, Remington Hotels

Feb. 9, 2023

Engaging guests through activities, events & community partners - Jeanne Hizon & Marlon Smith, Hotel Enso

Feb. 8, 2023

Focus on your neighborhood - Jeanne Hizon, Hotel Enso

Feb. 7, 2023

We are ambassadors - Marlon Smith, Hotel Enso

Feb. 6, 2023

The details will make or break a guest stay - Brian Proctor, Leeds Hospitality

Feb. 3, 2023

Creating an “MVP” of a new hospitality concept - Britt Morgan-Saks, The June

Feb. 2, 2023

Creating spaces for connection - Britt Morgan-Saks, The June

Feb. 1, 2023

Lessons for hospitality from NYC nightlife - Britt Morgan-Saks, The June

Feb. 1, 2023

How to innovate and prepare for the future - David Sax

Jan. 31, 2023

What we get wrong about the future - David Sax

Jan. 26, 2023

Serving the community also helps us reach our business goals - Rob Dacy, Prospera Hospitality