Episodes

In this episode, Ashley Godfrey, a professor at the Escoffier School of Culinary Arts, shares her insights on crafting effective resumes and cover letters for the hospitality industry. Listen now to learn about: The importance of including a cover letter Elements of an effective cover letter Common mistakes in resume and cover letter writing Tips for making your resume stand out How to leverage personal experiences to differentiate yourself New to Hospitality Daily? Start here. Want to get...

In this episode, Rob Paterson shares how to "manage up" to your boss, which is especially tricky in a hospitality environment. New to Hospitality Daily? Start here. Want to get my summary and actionable insights from each episode delivered to your inbox each day? Subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Rob Paterson shares insights on the importance of leadership training in the hospitality industry and how to develop leaders effectively. The importance of leadership training in hospitality - Rob discusses the critical role of leadership in hospitality and the current lack of investment in leadership development. Leadership training as insurance - Rob explains how leadership training acts as insurance against workplace toxicity and ensures maximum output from leaders. ...

In this episode, Rob Paterson shares his insights on rapid promotions in the hospitality industry and how to navigate new leadership roles effectively. Listen now to learn about: Rob's career journey from starting at 18 to becoming a CEO. The common issue of rapid promotions in hospitality and the lack of proper training for new leaders. Research findings on the lack of management training in the hospitality industry. The importance of self-leadership and emotional regulation for n...

In this episode, Brett & Casey McManus, owners of Après Inn in Killington, Vermont, share their journey of becoming hoteliers and accidentally going viral on Instagram @Innvestors Listen now to learn about: The Accidental Journey into Hospitality: Brett and Casey discuss their unconventional path. Community Impact: The role of their hotel in the Killington, Vermont community and how they have revitalized the local area through their hospitality efforts. Creating the Ideal Guest Experience: H...

In this episode, Michaelangelo L'Acqua, Global Director of Entertainment and Culture at SH Hotels and Resorts, shares insights on the evolving nature of human connection in relation to hospitality. Listen now to learn about: Human Connection in Hospitality: Learn why hospitality will remain a bastion of human-to-human connections despite increasing automation. The Essence of Luxury: Discover the importance of mastery and human input in creating luxury experiences. Changing Definitions...

In this episode, Michaelangelo L'Acqua, Global Director of Entertainment and Culture at SH Hotels and Resorts, shares his insights on how creativity can elevate the guest experience in the hospitality industry. Listen now to learn about: Michelangelo's Unique Role (01:26) - Learn about Michelangelo's role as a creative director in the entertainment and culture space and how it differs from traditional roles. The Importance of Music (03:23) - Discover why Michelangelo always starts with t...

In this episode, Jordan Hollander, co-founder of Hotel Tech Report, shares insights on the evolving landscape of hotel technology, including the changing buying process, key technologies to watch, and strategies for successful implementation. Listen now to learn about: The changing buying process for hotel technology - How buyers are becoming more sophisticated, and the shift away from trade shows to online research and reviews. Decentralization in decision-making - How technology purcha...

In this episode, Penny Brown, Managing Director of the Burgh Island Hotel in England, shares insights into creating a unique and relaxing hospitality experience that helps guests disconnect from their busy lives and recharge. Listen now to learn about: The importance of the arrival experience - How the journey to the hotel and the initial welcome with champagne sets the tone for relaxation. Intentional design choices for relaxation - The decision to exclude televisions from rooms to help...

In this episode, Penny Brown, Managing Director of the Burgh Island Hotel in England, shares why age diversity is important and the benefits of hiring older workers in the hospitality industry. Listen now to learn about: The current staffing challenges in the hospitality industry and typical hiring practices. The transient nature of young workers and the impact of high turnover on hotels. The lack of proper induction and care for new employees in many hotels. The advantages of hiring older w...

In this episode, Simon Mais, CEO of EOS Hospitality, shares insights on attracting and retaining talented people in the hospitality industry. The biggest challenge in the hospitality industry (00:01) - Discover why attracting and retaining talent is a significant challenge in hospitality. EOS Hospitality's ethos: Humble and Kind (00:44) - Learn about the company's core values and how humility and kindness have become major draws for senior leadership and other employees. Respecting and acknow...

In this episode, Simon Mais, CEO of EOS Hospitality, shares insights into the dynamic world of hotel operations and management. Listen now to learn about: Why management and operations matter in the hospitality industry (00:52) The appeal of a career in hotel operations (01:06) The importance of adaptability and excitement in operations roles (01:50) The role of revenue and accounting in successful hotel management (02:33) How operations contributes to guest experience and satisfaction (02:...

In this episode, Meredith Marin, CEO of Vegan Hospitality, shares insights on how to cater to vegan guests and the importance of plant-based options in the hospitality industry. Why catering to vegan guests matters (01:16) - Understanding the importance of inclusivity and the "veto vote" phenomenon. Common reasons people adopt a plant-based diet (08:22) - Health benefits, sustainability concerns, and animal welfare considerations. Developing a vegan guest strategy (12:14) - Mapping the...

In this episode, Simon Mais, CEO of EOS Hospitality, shares how his company has developed a way to give back to the communities it operates in without reducing the profits of the hotels it manages. Introduction to the Community Impact Program (00:59) - Learn about the 1% impact fee charged to hotel guests and how these funds are allocated for community benefits. Local vs. National Impact (01:10) - Understand the decision-making process behind focusing on local community impact rather than...

In this episode, Nikheel Advani, co-founder, chief operating officer, and principal at Grace Bay Resorts in Turks and Caicos, shares insights on excellence in hospitality and how to scale it across multiple properties. Guest Experience and Personalization (01:00) - Hear a story about a guest's feedback on the price of Diet Coke and how the team responded to enhance the guest experience. Scaling Operations (02:59) - Discover the operational challenges and strategies involved in scaling fro...

In this episode, Nikheel Advani, co-founder, chief operating officer, and principal at Grace Bay Resorts in Turks and Caicos, shares insights on leveraging local culture and best practices in hospitality to create remarkable guest experiences. The Power of Local Culture in Hospitality - Learn how embracing the local culture and authentic interactions can enhance guest experiences. The Importance of Emotional Connections - Discover the impact of genuine emotional bonds, such as the "Caribb...

In this episode, Nikheel Advani, co-founder, chief operating officer, and principal at Grace Bay Resorts in Turks and Caicos, shares insights on how wellness and first impressions create an unforgettable guest experience. Listen now to learn about: The importance of first impressions in hospitality How Grace Bay Resorts integrates wellness into the guest experience The therapeutic value of nature and beach walks The role of wellness coaches in enhancing guest relaxation Strategie...

In this episode, Nikheel Advani, co-founder, chief operating officer, and principal at Grace Bay Resorts in Turks and Caicos, shares his journey and insights on the power of leadership and mentorship in the hospitality industry. The importance of mentorship in career growth (01:14) - Nikheel discusses how mentorship has been a common theme throughout his career, starting with his father and continuing with various leaders at the Ritz-Carlton. Key advice from mentors (03:18) - Nikheel shar...

In this episode, Dr. Matthew Olson, professor at the University of North Florida and director of the Taylor Leadership Institute, shares insights on what it takes to excel in leadership and how to empower others effectively. Introduction to Dr. Matt Olson and his role (01:42) - Learn about Dr. Olson's background and his work at the University of North Florida. Defining Leadership and Its Importance (02:26) - Understand Dr. Olson's perspective on leadership as influence rather than a posit...

In this episode, Tony Greenberg, co-owner of SingleThread, shares insights into the strategy and unique approach that has helped SingleThread become one of the top hospitality businesses in the world. Tony's perspective on the evolving hospitality economy (01:40) - Learn about the shift from material goods to transformational experiences, and the integration of restaurants and hotels in the hospitality industry. The role of the inn in SingleThread's business model (05:25) - Discover how the in...

In this episode, Nathan Woods shares his insights on cultivating a heart of hospitality and how it can transform both personal and professional interactions. The concept of providing hospitality with both home and heart The importance of seeing everyone as beloved and deeply loved How gratitude and recognition of others' needs can open up opportunities for hospitality The intrinsic value of people and its impact on creating beautiful hospitality experiences Listen to our other episode with ...

In this episode, Scott Roby, founder of Storyteller Hospitality, shares his journey that led him to create a consultancy focused on story-based business strategies and how you can unlock success in your career and business through stories. Founding Storyteller Hospitality (03:36) - Understand the inspiration behind Storyteller Hospitality and how Scott launched the consultancy. The Power of Storytelling (05:28) - Explore how storytelling can build culture, attract talent, and drive business pe...

In this episode, Lisa Karvellas, co-owner of Cedar Lakes Estate, shares insights on how her business has achieved recognition as one of the Travel & Leisure Best 100 Hotels in the World and the unique ways her team creates memorable experiences for guests. Attentive Service: Discover the importance of personalized service and how small, thoughtful gestures by staff can leave lasting impressions on guests. Maintaining Energy and Inspiration: Understand how Lisa and her team stay inspired and en...

In this episode, Lisa Karvellas, co-owner of Cedar Lakes Estate, shares insights on how she and her sister transformed a former summer camp into a high-end retreat and built a remarkable workplace culture that earned them a spot on the Inc. 500 Best Places to Work list. Approach to hiring and staffing (01:51) - Lisa explains their unique hiring strategies, including the benefits of hiring locally and the importance of giving employees multiple chances to succeed. Interview process and key...