Episodes

Tom Wolfe is the Chief Concierge at the Fairmont San Francisco and was the first concierge in America. In this episode, you'll hear why he considers himself a "futurist," and what he learned about providing hospitality from working in some of the best hotels around the world. Follow Tom on LinkedIn He's America's First Concierge (YouTube) Learn more about the Fairmont San Francisco Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't...

Andrea Stokes is the Practice Lead for Hospitality at J.D. Power, and in this episode, you'll learn about her career journey in research and why this matters, how J.D. Power has evolved its research methodologies, and what they learned in their recent study and its implications for you. Learn more about the 2023 North America Hotel Guest Satisfaction Index (NAGSI) Study Follow Andrea on LinkedIn Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Da...

David Kong is the founder and principal of DEI Advisors, a nonprofit organization dedicated to empowering personal success. Previously, he was president and chief executive officer of BWH Hotel Group – comprised of Best Western Hotels & Resorts, Sure Stay Hotels, and WorldHotels – a role he retired from as the longest-running CEO of any major hotel company. In this episode, David talks about the road to becoming CEO, and what was useful in his journey to that role. Links: Learn more about ...

Jacqui Nunley is a Travel & Hospitality Advisor at Salesforce, one of the most advanced companies in the world when it comes to AI, and in this episode, we dive into the implications of AI on jobs and talent in hospitality. Listen to our previous episode with Jacqui: Career Lessons in Hospitality Technology Follow Jacqui on LinkedIn Learn more about Salesforce for Travel & Hospitality Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't j...

Jacqui Nunley has more than 20 years of experience in hospitality technology, holding leadership positions across strategy, product, revenue, and distribution with companies such as Micros (now Oracle Hospitality) and Sabre Hospitality. She currently serves as a Travel & Hospitality Advisor at Salesforce, and in this episode, you'll learn what she's learned in her career so far and get inspired by looking at the opportunities we have in hospitality today. Listen to our other episode with Jac...

In this episode, executive coach Andy Ellwood shares what he's learned about hosting great dinner parties. Listen and learn how to do this in your personal life - and it will help make you a better hospitality professional! Follow Andy on LinkedIn Follow Andy on YouTube Follow Andy on Instagram Visit Andy's website Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the...

Bashar Wali is one of the most recognized names in hospitality because he's done it all - as a leading operator, investor, and hotel branding expert that 180,000 people follow on LinkedIn alone. While he's done it all, today he shares with us what inspires him most. Follow Bashar on LinkedIn Follow Bashar on Twitter Follow Bashar on Instagram Follow Bashar on Facebook Follow Bashar on Tiktok Visit Bashar's website Join the conversation on today's episode on the Hospitality Daily LinkedIn pa...

In this episode, Remington Hospitality CEO Sloan Dean explains why he sees himself as the "Chief Recruiting Officer" - and how he thinks about recruiting top executives specifically. Listen to our other episodes with Sloan: The story behind "Where Passionate People Thrive" If you want to change the world, change yourself Follow Sloan on LinkedIn Learn more about Remington Hospitality Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn'...

Michael Pace is the general manager of the iconic InterContinental Mark Hopkins Hotel in San Francisco. In this episode, you'll learn how he thinks about recruiting, the perceptions we need to change, the global opportunities and diverse career paths available in hospitality, and strategies for attracting talent. Follow Michael on LinkedIn Learn more about the InterContinental Mark Hopkins Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily is...

In this episode, Zoku Director of Concept and Brand, Veerle Donders, shares how they think about recruiting people into their organization. Listen to our other episodes with Veerle Follow Veerle on LinkedIn Learn more about Zoku Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's i...

Robin Coleman is a National Account Manager with Carver Hotel Group, and in this episode, you'll learn how she invites others into a career in hospitality - and why she's so focused on the multi-dimensional nature of the people she works with. Follow Robin on LinkedIn Learn more about Carver Hotel Group Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you nee...

Szilvia Olah is the Founder of The Strengths Company, and in this episode, you'll learn about "talent blindless" and how you can live like a recruiter. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue and subscribe here.

Dr. Peter Ricci is the Director of the Hospitality and Tourism Management program at Florida Atlantic University (FAU), and in this episode, we discuss recent research on career views in hospitality - and you'll learn why he's so focused on this, the trends he's seeing, and his advice for you. Read the research: What people (really) think about working in hotels today Follow Peter on LinkedIn Learn more about FAU's Hospitality Program Join the conversation on today's episode on the Hospitality ...

In this episode, Chip Rogers, President & CEO of the American Hotel & Lodging Association (AHLA), shares what he's seeing in hospitality today, the career opportunities that are emerging, and what AHLA is doing to support the industry. Read the research: What people (really) think about working in hotels today Follow Chip on LinkedIn Learn more about AHLA Learn more about AHLA's apprenticeship program Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospital...

In this episode, Matt Gorman, Chief Revenue Officer at Upshift, discusses the results of our recent survey on how people outside the industry view a career working in hotels and shares his perspective on what's happening in the job market today. Read the research: What people (really) think about working in hotels today Follow Matt on LinkedIn Learn more about Upshift Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Ev...

In this episode, Amanda Gray, Chief Human Resources Officer at Remington Hospitality, and Raul Moronta, Chief Commercial Officer at Remington Hospitality, discuss the results of our recent survey on how people outside the industry view a career working in and with hotels - and talk about the initiatives that Remington is doing now to support their people and create more opportunities for everyone. Read the research: What people (really) think about working in hotels today Follow Amanda on Li...

Read the research: What people (really) think about working in hotels today Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue and subscribe here.

Lauren Phelps is a strategic advisor in the hospitality industry with a long track record of value-add projects in hotel investing, management, and operations. She was the Director of Strategy for Broadreach Capital Partners, leading key projects across their portfolio of independent hotels. She opened and later was the General Manager of the Ameswell, a 255-room full-service independent property in Mountain View, CA. Lauren is incredibly passionate about technology and its application in hotel ...

Lauren Phelps is a strategic advisor in the hospitality industry with a long track record of value-add projects in hotel investing, management, and operations. She was the Director of Strategy for Broadreach Capital Partners, leading key projects across their portfolio of independent hotels. She opened and later was the General Manager of the Ameswell, a 255-room full-service independent property in Mountain View, CA. Lauren is incredibly passionate about technology and its application in hotel ...

Steve Turk is The Hospitality Mentor, and in this episode, you'll hear about his most recent event - and the lessons he learned that you can apply to hosting your own events. View photos from the event Follow Steve on LinkedIn Follow The Hospitality Mentor on LinkedIn Listen to The Hospitality Mentor Podcast Subscribe to The Hospitality Mentor Newsletter Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning ...

Neil James is Chief Operating Officer at Shiji ReviewPro, and in this episode, shares insights from their recent research on global guest satisfaction. Follow Neil on LinkedIn Read the research: Guest Experience Benchmark Q1 2023 The man behind the operations for 60,000+ hotels worldwide [HotelOperations.com] Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the st...

Ian Pullan is Senior Vice President of Asset Performance at KSL Resorts. In this episode, you'll learn how their "On Purpose" sustainability program got started, the importance of storytelling, the impact on their business, and much more. Follow Ian on LinkedIn Read more about the On Purpose sustainability program Learn more about KSL Resorts Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday th...

Wil Slickers is the founder of Hospitality.FM, and in this episode, talks about the power of building strong relationships in your community. Follow Wil on LinkedIn Listen to Wil's podcast, Slick Talk Learn more about Hospitality.FM Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today...

Today, we're learning from Brooke Sanchez, Director of Marketing and PR at Circa Resort & Casino in Las Vegas. In this episode, you'll hear the story behind their Barbie activation, what it includes, the impact so far - and the opportunity for all hospitality providers to take advantage of cultural moments like these. Follow Brooke on LinkedIn Learn more about Circa Resort & Casino Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just...