Episodes

Bashar Wali is one of the most recognized names in hospitality because he's done it all - as a leading operator, investor, and hotel branding expert that 180,000 people follow on LinkedIn alone. While he's done it all, he's always on the hunt for how to improve - and today, he shares his latest observations on what makes great hospitality Follow Bashar on LinkedIn Follow Bashar on Twitter Follow Bashar on Instagram Follow Bashar on Facebook Follow Bashar on Tiktok Visit Bashar's website Joi...

John Marsh is co-founder of Marsh Collective, where he oversees $2 billion in real estate around the US as an investor - and hospitality is a big focus in his work. In this episode, you'll learn how hospitality can cause places to thrive, and how thinking holistically about people, place, and capital can provide an advantage. Follow John on LinkedIn Listen to John's personal story on The Fort podcast or on the Permanent Equity podcast Listen to John's podcast Learn more about Marsh Collectiv...

Today we're learning from Stephanie Leger, Chief Excellence Officer at First Rate Hospitality about common service mistakes she's seen recently, what makes for effective training, and how training and development can play a role in attracting and retaining more people to our businesses. Follow Stephanie on LinkedIn Follow Stephanie on Facebook Follow Stephanie on Instagram Follow Stephanie on YouTube Learn more about First Rate Hospitality Listen to Stephanie's podcast, Walk The Floors Join...

David Lund is The Hotel Financial Coach and in this episode, you'll hear about his own journey to leadership, advice on where to get started on your journey, and how to refine your financial skills - as well as David's new book, The Prosperous Hotelier. Follow David on LinkedIn Visit David's website Learn more about David's book, The Prosperous Hotelier Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - T...

Emily Kanders Goldfischer is a thought leader and change maker in hospitality, on a mission to promote gender equality in the industry. In this episode, we get to hear the story of why she founded hertelier with Nancy Mendelson and how she leads this community and platform today to inspire women in hospitality to pursue, navigate and nurture their careers at every stage. Follow Emily on LinkedIn Follow hertelier on LinkedIn Learn more about hertelier Join the conversation on today's episode...

Alan Young is co-founder of Puzzle Partner, and in this episode, we talk about what he calls "life-work balance." Follow Alan on LinkedIn Read Alan's latest article: Disrupting the Norm: The Uberization of Everything and Its Implications on the Hotel Industry Learn more about Puzzle Partner Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as ...

Pablo Lopez is the Marketing Director at M Social New York, and in this episode, we talk about a fun activation they did to create a mini rooftop pickleball court on their property - and we also talk about the role of experiences in providing hospitality. Follow Pablo on LinkedIn Learn more about M Social Hotel Times Square New York Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I...

Tom Wolfe is the Chief Concierge at the Fairmont San Francisco and was the first concierge in America. In this episode, you'll hear why he considers himself a "futurist," and what he learned about providing hospitality from working in some of the best hotels around the world. Follow Tom on LinkedIn He's America's First Concierge (YouTube) Learn more about the Fairmont San Francisco Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't...

Andrea Stokes is the Practice Lead for Hospitality at J.D. Power, and in this episode, you'll learn about her career journey in research and why this matters, how J.D. Power has evolved its research methodologies, and what they learned in their recent study and its implications for you. Learn more about the 2023 North America Hotel Guest Satisfaction Index (NAGSI) Study Follow Andrea on LinkedIn Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Da...

David Kong is the founder and principal of DEI Advisors, a nonprofit organization dedicated to empowering personal success. Previously, he was president and chief executive officer of BWH Hotel Group – comprised of Best Western Hotels & Resorts, Sure Stay Hotels, and WorldHotels – a role he retired from as the longest-running CEO of any major hotel company. In this episode, David talks about the road to becoming CEO, and what was useful in his journey to that role. Links: Learn more about ...

Jacqui Nunley is a Travel & Hospitality Advisor at Salesforce, one of the most advanced companies in the world when it comes to AI, and in this episode, we dive into the implications of AI on jobs and talent in hospitality. Listen to our previous episode with Jacqui: Career Lessons in Hospitality Technology Follow Jacqui on LinkedIn Learn more about Salesforce for Travel & Hospitality Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't j...

Jacqui Nunley has more than 20 years of experience in hospitality technology, holding leadership positions across strategy, product, revenue, and distribution with companies such as Micros (now Oracle Hospitality) and Sabre Hospitality. She currently serves as a Travel & Hospitality Advisor at Salesforce, and in this episode, you'll learn what she's learned in her career so far and get inspired by looking at the opportunities we have in hospitality today. Listen to our other episode with Jac...

In this episode, executive coach Andy Ellwood shares what he's learned about hosting great dinner parties. Listen and learn how to do this in your personal life - and it will help make you a better hospitality professional! Follow Andy on LinkedIn Follow Andy on YouTube Follow Andy on Instagram Visit Andy's website Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the...

Bashar Wali is one of the most recognized names in hospitality because he's done it all - as a leading operator, investor, and hotel branding expert that 180,000 people follow on LinkedIn alone. While he's done it all, today he shares with us what inspires him most. Follow Bashar on LinkedIn Follow Bashar on Twitter Follow Bashar on Instagram Follow Bashar on Facebook Follow Bashar on Tiktok Visit Bashar's website Join the conversation on today's episode on the Hospitality Daily LinkedIn pa...

In this episode, Remington Hospitality CEO Sloan Dean explains why he sees himself as the "Chief Recruiting Officer" - and how he thinks about recruiting top executives specifically. Listen to our other episodes with Sloan: The story behind "Where Passionate People Thrive" If you want to change the world, change yourself Follow Sloan on LinkedIn Learn more about Remington Hospitality Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn'...

Michael Pace is the general manager of the iconic InterContinental Mark Hopkins Hotel in San Francisco. In this episode, you'll learn how he thinks about recruiting, the perceptions we need to change, the global opportunities and diverse career paths available in hospitality, and strategies for attracting talent. Follow Michael on LinkedIn Learn more about the InterContinental Mark Hopkins Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily is...

In this episode, Zoku Director of Concept and Brand, Veerle Donders, shares how they think about recruiting people into their organization. Listen to our other episodes with Veerle Follow Veerle on LinkedIn Learn more about Zoku Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's i...

Robin Coleman is a National Account Manager with Carver Hotel Group, and in this episode, you'll learn how she invites others into a career in hospitality - and why she's so focused on the multi-dimensional nature of the people she works with. Follow Robin on LinkedIn Learn more about Carver Hotel Group Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you nee...

Szilvia Olah is the Founder of The Strengths Company, and in this episode, you'll learn about "talent blindless" and how you can live like a recruiter. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue and subscribe here.

Dr. Peter Ricci is the Director of the Hospitality and Tourism Management program at Florida Atlantic University (FAU), and in this episode, we discuss recent research on career views in hospitality - and you'll learn why he's so focused on this, the trends he's seeing, and his advice for you. Read the research: What people (really) think about working in hotels today Follow Peter on LinkedIn Learn more about FAU's Hospitality Program Join the conversation on today's episode on the Hospitality ...

In this episode, Chip Rogers, President & CEO of the American Hotel & Lodging Association (AHLA), shares what he's seeing in hospitality today, the career opportunities that are emerging, and what AHLA is doing to support the industry. Read the research: What people (really) think about working in hotels today Follow Chip on LinkedIn Learn more about AHLA Learn more about AHLA's apprenticeship program Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospital...

In this episode, Matt Gorman, Chief Revenue Officer at Upshift, discusses the results of our recent survey on how people outside the industry view a career working in hotels and shares his perspective on what's happening in the job market today. Read the research: What people (really) think about working in hotels today Follow Matt on LinkedIn Learn more about Upshift Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Ev...

In this episode, Amanda Gray, Chief Human Resources Officer at Remington Hospitality, and Raul Moronta, Chief Commercial Officer at Remington Hospitality, discuss the results of our recent survey on how people outside the industry view a career working in and with hotels - and talk about the initiatives that Remington is doing now to support their people and create more opportunities for everyone. Read the research: What people (really) think about working in hotels today Follow Amanda on Li...

Read the research: What people (really) think about working in hotels today Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue and subscribe here.