Episodes

Ali Wunderman is an award-winning freelance travel journalist with work in the Washington Post, Cosmopolitan, Forbes, Travel + Leisure, Condé Nast Traveler, the Guardian, SF Gate, and many more. Ali is also a 4th-generation San Franciscan, and in this episode, she explains what's going on in this city - and what we can all learn from it. Visit Ali's website Follow Ali on LinkedIn Follow Ali on Twitter Follow Ali on Instagram Follow Ali on Tiktok Join the conversation on today's episode on ...

Today we're flipping the microphone around! My friend Steve Turk recently invited me to his excellent podcast, The Hospitality Mentor, to talk about what I've learned along my career so far, why I started Hospitality Daily, and the opportunities I see for all of us. Follow Steve on LinkedIn Follow The Hospitality Mentor on LinkedIn Listen to The Hospitality Mentor Podcast Subscribe to The Hospitality Mentor Newsletter Join the conversation on today's episode on the Hospitality Daily LinkedIn p...

The future may be closer than you think. Today, we're learning about the implications of autonomous transit on hospitality, travel, and the cities we operate in from someone with a unique perspective on it all: Timothy Papandreou, Founder and CEO of Emerging Transport Advisors, and key advisor for the Google X moonshot factory. Follow Timothy on LinkedIn Follow Timothy on Twitter Visit Timothy's website Subscribe to Timothy's newsletter, Riding the S Curve Join the conversation on today's e...

Appellation is a new culinary-forward luxury hotel company co-founded by chef Charlie Palmer and Christopher Hunsberger, the former president of Four Seasons Hotels and Resorts. In this episode, we speak with Ed Skapinok, the company's chief commercial officer, about the origins of the brand and its unique approach to providing hospitality. Learn more about Appellation Follow Ed on LinkedIn Join the conversation on today's episode on the Hospitality Daily LinkedIn page.

Jacqui Nunley has more than 20 years of experience in hospitality technology, holding leadership positions across strategy, product, revenue, and distribution with companies such as Micros (now Oracle Hospitality) and Sabre Hospitality. She currently serves as a Travel & Hospitality Advisor at Salesforce, and in this episode, you'll learn how she thinks about building trust in our increasingly AI and technology-driven world. Listen to our other episode with Jacqui: AI, Talent & The Future of...

Bashar Wali is one of the most recognized names in hospitality because he's done it all - as a leading operator, investor, and hotel branding expert that 180,000 people follow on LinkedIn alone. He's also an outspoken advocate for the importance of hospitality experiences being led by people and for people. Today, we're learning how he thinks about providing human-centric hospitality at scale through organizational culture. Follow Bashar on LinkedIn Follow Bashar on Twitter Follow Bashar on ...

Today we're diving deep into a role that's central to our ability to provide hospitality: housekeeping. International Housekeeping Week is coming up, and to learn more about this, today we're joined today by Stephanie Leger, Chief Excellence Officer at First Rate Hospitality. With a track record of leadership that includes roles at luxury brands such as Ritz Carlton as well as serving as a service evaluator for Forbes Travel Guide, Stephanie has now trained more than 20,000 people in hospitalit...

Today we're learning from Alex Bastian, the CEO of the Hotel Council of San Francisco. Follow Alex on LinkedIn Learn more about the Hotel Council of San Francisco View the 29th Annual Golf Tournament and other events by the Hotel Council Listen to our other episodes in our San Francisco Sundays series. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories y...

In this episode, Zoku Director of Concept and Brand, Veerle Donders, shares what keeps her motivated. Listen to our other episodes with Veerle Follow Veerle on LinkedIn Learn more about Zoku Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue and subscribe here.

Philippe Zrihen is Head of Americas for Ennismore. In this episode, he shares how experience is central to both F&B and the wellness opportunity in hospitality today. Follow Philippe on LinkedIn Learn more about Ennismore Operating lifestyle hotel brands: Lessons from Philippe Zrihen at Ennismore (HotelOperations.com) Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summar...

Today Tom Luersen, President of CoralTree Hospitality, discusses how he thinks about embedding his hotels in their local communities. Follow Tom on LinkedIn Learn more about CoralTree Hospitality Listen to our other episodes with Tom: The Innkeeper Mindset Reimagining Hospitality Careers Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to kn...

Anna Blue brings more than two decades of social impact leadership to her role as President of the AHLA Foundation, the charitable arm of the American Hotel & Lodging Association, supporting a stronger and more equitable hotel industry workforce. In this episode, we talk about the opportunity she saw that attracted her to his role, how the Foundation is supporting hotels, the future of work, and what's most exciting to her now. Learn more about the AHLA Foundation, and connect with it here F...

Michael Pace is the general manager of the iconic InterContinental Mark Hopkins Hotel in San Francisco. In this episode, you'll learn how he thinks about both understanding the history and culture of a hospitality business - and then how to develop it further. Follow Michael on LinkedIn Learn more about the InterContinental Mark Hopkins Listen to our other episodes with Michael: Engaging The Next Generation of Hospitality Talent From Porsches to Bee Colonies: Partnerships for Sustainabi...

Nina Kleaveland is the CEO and co-founder of Lanyard, and in this episode, she shares what she's doing to help hospitality providers attract and retain talented people by offering housing. Follow Nina on LinkedIn Learn more about Lanyard Nina is also the founder of Female Founders in Hospitality, and I encourage you to listen to our conversation about that here. This episode is part of our series on recruiting. Some other episodes on this you may enjoy are: Recruit Standout People to B...

Tom Wolfe is the Chief Concierge at the Fairmont San Francisco and was the first concierge in America. In this episode, you'll hear why he loves San Francisco - and how we can welcome others to our city. Listen to our other episode with Tom: How The First Concierge in the US is a Futurist Follow Tom on LinkedIn He's America's First Concierge (YouTube) Learn more about the Fairmont San Francisco Listen to our other episodes about San Francisco: What's Going On In San Francisco - Cassandra Cost...

How are you thinking about developing yourself - personally and professionally - to become the best hospitality professional you can be? Today, we're learning from Erik Tengen, CEO of Oaky, about how he thinks about this - and what works for him. Links: Follow Erik on LinkedIn Listen to the Oaky podcast on Spotify Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize th...

Lauren Phelps is a strategic advisor in the hospitality industry with a long track record of value-add projects in hotel investing, management, and operations. She was the Director of Strategy for Broadreach Capital Partners, leading key projects across their portfolio of independent hotels. She opened and later was the General Manager of the Ameswell, a 255-room full-service independent property in Mountain View, California. In this episode, you'll learn what she learned through opening the Am...

The Madrona, a luxury boutique hotel in California's Sonoma County, has been named one of Travel + Leisure's "Best New Hotels of the Year" and Conde Nast Traveler called it one of the most exciting new hotel openings they've seen. Cory Schisler is a Partner at the hotel and in this episode, we get to hear the story behind how it all got started, how Cory and his partners think about hiring and team building, experience design and delivery, and much more. The Madrona Featured on Magnolia Net...

Ali Wunderman is an award-winning freelance travel journalist with work in the Washington Post, Cosmopolitan, Forbes, Travel + Leisure, Condé Nast Traveler, the Guardian, SF Gate, and many more. In this episode, you'll learn what it's like to work in this role, what she finds interesting, and how to best work with journalists like her to get media coverage. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Visit Ali's website Follow Ali on LinkedIn Follow A...

David Rust is the founder and CEO of Sagra, a hospitality business whose mission is to bring awareness to regenerative agriculture and support the farms that practice it. David was one of the first 20 team members at Lyft, which achieved a $24 billion valuation at its IPO and was named to the Forbes 30 under 30 list. Yesterday we learned about why and how he's building Sagra to introduce more people to sustainable farming, and in this episode, you'll hear what he's learned about building compan...

David Rust is the founder and CEO of Sagra, a hospitality business whose mission is to bring awareness to regenerative agriculture and support the farms that practice it. In this episode, you'll learn about David's journey to founding Sagra and what he learned about sustainability and hospitality along the way: 00:50 - David talks about his influences growing up 03:12 - Joining Lyft as an early employee and launching in cities like LA, Seattle, and Chicago 05:11 - How he got to know a pl...

Hospitality has its roots in place - the neighborhood, city, and region it is provided from. Today, we're going to do something a little different - kicking off a little series I'm calling "San Francisco Sundays" - because through interviews with leaders in my hometown, I want you to see how we can work with others in our community to welcome more people and provide hospitality. If you're based in the San Francisco area, I want you to get to know the people driving our community forward. If yo...

In this episode, Shelley Brown talks about how we can avoid burnout and thrive through creativity. Listen to our other episode with Shelley: Stay WEIRD: How hospitality leaders can create a culture of belonging Learn more about Shelley's work on her website See Shelley's art on her website and on Instagram Follow Shelley on LinkedIn Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - ...

Nina Kleaveland is the founder of Lanyard as well as the founder of Female Founders in Hospitality - which today, August 18, turns 1 year old. In this episode, she shares her career journey, as well as more about Female Founders in Hospitality and how it might help you. Follow Nina on LinkedIn Learn more about Nina's company, Lanyard Follow Female Founders in Hospitality on LinkedIn Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't jus...