Episodes

Sara Osias is Head of Experiences at Auberge Resorts Collection. In this episode, you'll learn how Sara draws inspiration from a diverse range of experiences along her own career journey - from camp counselor to teacher to an early member of Airbnb's hospitality team with Chip Conley - to lead experience design at Auberge Resorts today. I want you to hear her story because it will show you how each of our career journeys - no matter how unconventional they are - can lead us to providing except...

Naureen Ahmed is the Founder of Inspiring Women in Hospitality, and in this episode, we discuss listening to (and amplifying) all stories - and why that matters. Listen to Naureen's podcast here: Inspiring Women in Hospitality Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue a...

Naureen Ahmed is the Founder of Inspiring Women in Hospitality, and in this episode, we discuss the gender imbalance in hospitality leadership, what Naureen is hearing from women in hospitality around the world, ways to address the imbalance, and how Naureen is doing this through Inspiring Women in Hospitality in its "Inspire Programme" - a peer-to-peer mentoring initiative. Listen to the podcast: Inspiring Women in Hospitality Join the conversation on today's episode on the Hospitality Daily L...

Would you like to build a culture so strong it attracts talented people, keeps them engaged in doing their best work, and provides a way to scale success across your organization? That's what James Ferguson is doing as the Director of Culture at Wurzak Hotel Group. In today's episode, you'll learn about his unique role, how his career as a general manager informs his work today, how he approaches training and development, his "culture committee" concept, and what it's done for their company. ...

Veerle Donders is Concept & Brand Director at Zoku. In this episode, she shares why creativity matters more than ever today in hospitality - and how she helped bring it to life at Zoku. Listen to our past episodes with Veerle: Business travel, "bleisure," and fighting loneliness Community is a verb The future of hospitality is more human What to look for in a career in hospitality Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't ju...

Our guest today is Michael Pace, General Manager of the InterContinental Mark Hopkins in San Francisco. Michael is a very creative person and shared a ton of ways partnerships and collaborations can not only do good but create something fun and worth talking about when we spoke recently. In today’s episode, he shares the stories of two very different collaborations he did - one with Porsche and the other to restore the bee colonies. Join the conversation on today's episode on the Hospitality ...

Michael Pace is the General Manager of the InterContinental Mark Hopkins, and in this episode, shares the story of how he co-created the "EarthCare" initiative at Kimpton Hotels earlier in his career - which quickly became one of the leading environmental programs in the hospitality industry. Michael shares how they got started, what the program included, how they scaled it, and how to make the business case for sustainability. Join the conversation on today's episode on the Hospitality Dail...

Rafael Peña is a travel expert and contributing journalist for Travel Noire. In this episode, we talk about the best hospitality he's experienced, hotels vs short-term rentals, culture, storytelling and more. See Rafael's work: Meet the Two Black Hoteliers Changing the Hospitality Industry NBA Star Reggie Bullock Purchases Private Island In Belize First Look At The Four Seasons Private Residence In Los Angeles Connect with Rafael: LinkedIn Instagram Twitter Join the conversation on ...

Rob Dacey is a General Manager with Prospera Hospitality at the Hilton Garden Inn Pittsburgh Airport hotel. In this episode, he shares why he started using robotics and robots at his hotel, what they do, and what the results have been. If you haven't done so already, also listen to our other episode with Rob: Serving the community also helps us reach our business goals Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every...

Sloan Dean is the CEO of Remington Hotels. In this episode, he shares the story behind turning around the culture of the company and creating its "Where Passionate People Thrive" employer brand. For more, read Sloan's article: Culture Creates Room To Thrive At Remington Hotels Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality ...

Veerle Donders is Concept & Brand Director at Zoku. In this episode, she shares what she saw through the pandemic, the benefits of working in hospitality - and what you should look for in a career in this industry. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue and subs...

Michael Hraba is Partner at Waterford Hotels & Inns. In this episode, he talks about what's happening with AI now, how it is impacting career planning and the opportunities he sees. You can also read his article on this topic here on HotelOperations.com Follow Michael on Twitter here and read his blog here. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the storie...

Steven Moore is the CEO of Actabl, a software company that supports 90,000+ hospitality providers. In this episode, Steven shares his thoughts on finding meaning at work and getting perspective on the impact we can make in hospitality. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read toda...

Veerle Donders is Concept & Brand Director at Zoku. In this episode, she shares her experience coming through Covid lockdowns and what she learned about the future of hospitality. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue and subscribe here. Run a hotel? Then check o...

Veerle Donders is Concept & Brand Director at Zoku. In this episode, she shares what she's learned about community building and how to design for interaction. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue and subscribe here. Run a hotel? Then check out my website Hote...

Veerle Donders is Concept & Brand Director at Zoku. In this episode, she shares what she's observed about business travel - and the opportunity to provide hospitality to guests traveling on business. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue and subscribe here. Run a...

Szilvia Olah is the founder of The Strengths Company and a former Learning & Talent Development leader at Accor and Jumeirah Group. In this episode, she shares the importance of designing the experiences for your new employees, and how she did this at one hotel. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional ...

Donte Johnson is the General Manager and Jason Bass is the Director of Culture and Impact at Revival Baltimore - JDV hotel. In this episode, they talk about measuring the business impact of their investment in culture and programming, and how they think about ROI. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professiona...

Jason Bass is the Director of Culture and Impact and Donte Johnson is the General Manager at Revival Baltimore - JDV hotel. In this episode, they talk about the opportunity hotels and hospitality businesses have to impact their communities for the better. Read Jason's article: What is Impact Hospitality? Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories yo...

Donte Johnson is the General Manager and Jason Bass is the Director of Culture and Impact at Revival Baltimore - JDV hotel. In this episode, they talk about diversity, moving beyond buzzwords, and focusing on impact. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue and subsc...

Donte Johnson is the General Manager and Jason Bass is the Director of Culture and Impact at Revival Baltimore - JDV hotel. In this episode, they talk about what it takes to create a culture that's welcoming to the people working with you. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read ...

Donte Johnson is the General Manager and Jason Bass is the Director of Culture and Impact at Revival Baltimore - JDV hotel. In this episode, they talk about what needs to change to attract and retain the right staff. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue and subsc...

Jason Bass is the Director of Culture and Impact at Hotel Revival. In this episode, he shares his definition of culture - both broadly and within an organization. Visit Jason's website Follow Jason on LinkedIn Follow Jason on Twitter Follow Jason on Instagram Listen to Jason and Revival GM Donte Johnson speak with Omari Head on the Next Gen in Lodging podcast Photo credit: Hotel Revival Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily is...

David Jones has more than 50 years of hospitality experience both working in the industry (Marriott, Shangri-La) in North America and Asia, as well as in academia, where he was a professor of hospitality management at leading universities. In today's episode, David explains what he learned by taking a part-time job at the front desk of a local hotel. Follow David on LinkedIn View David's YouTube channel Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospi...