Episodes

Robin Moncrieffe is an experienced hotel sales professional as well as the co-host of the Don't Look Under the Bed podcast. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue and subscribe here. Run a hotel? Then check out my website HotelOperations.com. Every Sunday evening, I...

Tamara Mims is the President & CEO of Four Sisters Inns. In this episode, she shares the big reason behind why she thinks the future should and will look a lot like the present. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue and subscribe here. Run a hotel? Then check out...

Niki Wade is an experienced hotel sales professional as well as the co-host of the Don't Look Under the Bed podcast. In this episode, she shares a story of how she impressed a group of hotel guests by paying attention to the details. What could this look like for you? Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality profess...

Niki Wade is an experienced hotel sales professional as well as the co-host of the Don't Look Under the Bed podcast. In this episode, she shares what she's learned through working with colleagues in other departments. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue and subscr...

Travis McPherson is the Chief Operating Officer at Four Sisters Inns. In this episode, he shares how his organization hires around core values to ensure better service and a better employee experience. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue and subscribe here. Run a...

Tamara Mims is the President & CEO of Four Sisters Inns. In this episode, she shares how she thinks about balancing consistency across her portfolio with being unique and relevant in each location. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue and subscribe here. Run a h...

Tamara Mims is the President & CEO of Four Sisters Inns. Whenever I stay at a Four Sisters property, I appreciate all the free amenities they provide and it increases my feeling of loyalty to the brand. In today's episode, Tamara explains why she does this. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a ...

Tamara Mims, President & CEO of Four Sisters Inns, spent a week working in the kitchen of one of her properties because of a staffing shortage during the pandemic. In this episode, she shares what she learned through the process. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issu...

Tamara Mims is the President & CEO of Four Sisters Inns. In this episode, she shares what she learned about guest relations working as marketing director and other roles on her journey to becoming CEO. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue and subscribe here. Run a...

Christian Lundén and his team at Nordic Choice Hotels in Sweden are looking at new opportunities to provide hospitality (and generate revenue) outside the walls of their hotels. Listen to how they're doing this in today's episode. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's i...

I wanted to know what job seekers thought about working in hospitality, so I went to a career fair in San Francisco. Here's what I learned. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue and subscribe here. Run a hotel? Then check out my website HotelOperations.com. Every...

Today Marlon Smith, General Manager of Hotel Enso, explains why he loves hospitality and engaging with his community. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue and subscribe here. Run a hotel? Then check out my website HotelOperations.com. Every Sunday evening, I send ...

In this episode, Raul Moronta, CCO at Remington Hotels, explains the key to effective hospitality leadership in an increasingly technology-driven world. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue and subscribe here. Run a hotel? Then check out my website HotelOperatio...

In this episode, Jeanne Hizon, Director of Sales, and Marlon Smith, General Manager at Kimpton's Hotel Enso in San Francisco, explain how they're engaging guests through community partnerships. Follow Jeanne on LinkedIn Follow Marlon on LinkedIn Learn more about Hotel Enso Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality ...

In this episode, Jeanne Hizon, Director of Sales at Kimpton's Hotel Enso in San Francisco, explains why focusing on your neighborhood not only unlocks opportunities for providing hospitality - but can help you grow. Follow Jeanne on LinkedIn Learn more about Hotel Enso Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality prof...

Marlon Smith is the general manager of the new Hotel Enso from Kimpton Hotels in San Francisco. In this episode, he talks about the opportunity we have to represent our cities and neighborhoods, what exceptional hospitality looks like, and how to hire people to provide great hospitality. Follow Marlon on LinkedIn Learn more about Hotel Enso Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday throug...

Brian Proctor is a fun and insightful hotelier to follow on LinkedIn. He was formerly an operations leader at Starwood, Evolution Hospitality and then BridgeStreet - where he was Chief Operating Officer - before he founded Leeds Hospitality Group. In this episode, you'll hear what he's learned about getting the details right, as well as his recent hunt for the perfect hotel shower. Follow Brian on LinkedIn Listen to Brian's podcast, Tuesday's Thanks Join the conversation on today's episod...

So many people with a fresh vision for hospitality get hung up on getting everything perfect and figured out before they do anything. They end up doing nothing and the world is worse off because of that. That’s not Britt Morgan-Saks. We heard from Britt earlier this week about what she learned about hospitality from NYC nightlife as well as her move to Florida. Today, I want you to listen to how she tested her concept for The June by hosting an event in her own home for 150 people. Join the ...

Britt Morgan-Saks recently moved from New York to Florida to launch and scale The June, a soon-to-be-launched private members club designed to provide a more modern, inclusive experience of belonging in emerging gateway cities. In today’s episode, Britt shares what this move taught her about providing hospitality. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the s...

Britt Morgan-Saks is the founder of The June and started her career working for Amy Sacco, creator and owner of the legendary Bungalow 8 in New York. In this episode, Britt explains what she learned from Amy and this experience - and how it can guide the way we think about providing hospitality today. Follow Britt on LinkedIn Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I s...

David Sax is the author of The Future is Analog, and in this episode, we speak about what we can do to innovate today and prepare for the future. I also encourage you to read the feature article: The future of hospitality is analog Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's is...

David Sax is the author of The Future is Analog, and in this episode, we speak about what his research on the future could mean for hospitality. I also encourage you to read the feature article: The future of hospitality is analog Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's iss...

What if you could help others - and reach business goals like employee recruiting and retention at the same time? On today’s episode of Hospitality Daily, I’m going to introduce you to someone who is doing just that: Rob Dacey, the general manager at the Hilton Garden Inn Pittsburgh Airport, a Prospera Hospitality property. Follow Rob on LinkedIn Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday thr...

Antonia Korosec is the General Manager of Resort Operations at The Boca Raton - a large property in Florida with five hotels and numerous outlets from fitness to entertainment to restaurants. In today's episode, she explains what remarkable hospitality should look like for guests - but also for team members - and how this guides her leadership style. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday...