Episodes

Your organizational culture is crucial for providing remarkable hospitality. Eleanor Erickson is an experienced hotel general manager who now spends her time coaching and advising hotel companies on culture. In this episode, she explains how both owners and operators can invest in their culture. Follow Eleanor on LinkedIn Visit Eleanor's website Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday ...

Eleanor Erickson is an experienced hotel general manager who now spends her time coaching and advising hotel companies on culture. In this episode, she explains how a program at Hampton Inn helped them cultivate culture and create leaders in their organization. Follow Eleanor on LinkedIn Visit Eleanor's website Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the sto...

Eleanor Erickson is an experienced hotel general manager who now spends her time coaching and advising hotel companies on culture. Follow Eleanor on LinkedIn Visit Eleanor's website Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue and subscribe here. Run a hotel? Then che...

Ernie Tovar was one of the first 50 employees at WeWork and today is a community, hospitality, and operations lead in San Francisco. In this episode, Ernie shares what he learned about hospitality from his own career journey, and how he leads community. Regardless of what type of business you're in, there's something you can learn from this conversation. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tu...

David Jones has more than 50 years of hospitality experience both working in the industry (Marriott, Shangri-La) in North America and Asia, as well as in academia, where he was a professor of hospitality management at leading universities. In today's episode, David explains the role of AI, automation & technology in providing hospitality - plus what you should do now to prepare your organization and your career for what's ahead. Follow David on LinkedIn View David's YouTube channel Join th...

David Jones has more than 50 years of hospitality experience both working in the industry (Marriott, Shangri-La) in North America and Asia, as well as in academia, where he was a professor of hospitality management at leading universities. In today's episode, David explains the concept of a "modern elder" developed by Chip Conley and how it guides his coaching and mentoring today. Follow David on LinkedIn View David's YouTube channel Join the conversation on today's episode on the Hospital...

Robin Moncrieffe is an experienced hotel sales professional as well as the co-host of the Don't Look Under the Bed podcast. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue and subscribe here. Run a hotel? Then check out my website HotelOperations.com. Every Sunday evening, I...

Robin Moncrieffe is an experienced hotel sales professional as well as the co-host of the Don't Look Under the Bed podcast. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue and subscribe here. Run a hotel? Then check out my website HotelOperations.com. Every Sunday evening, I...

Tamara Mims is the President & CEO of Four Sisters Inns. In this episode, she shares the big reason behind why she thinks the future should and will look a lot like the present. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue and subscribe here. Run a hotel? Then check out...

Niki Wade is an experienced hotel sales professional as well as the co-host of the Don't Look Under the Bed podcast. In this episode, she shares a story of how she impressed a group of hotel guests by paying attention to the details. What could this look like for you? Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality profess...

Niki Wade is an experienced hotel sales professional as well as the co-host of the Don't Look Under the Bed podcast. In this episode, she shares what she's learned through working with colleagues in other departments. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue and subscr...

Travis McPherson is the Chief Operating Officer at Four Sisters Inns. In this episode, he shares how his organization hires around core values to ensure better service and a better employee experience. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue and subscribe here. Run a...

Tamara Mims is the President & CEO of Four Sisters Inns. In this episode, she shares how she thinks about balancing consistency across her portfolio with being unique and relevant in each location. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue and subscribe here. Run a h...

Tamara Mims is the President & CEO of Four Sisters Inns. Whenever I stay at a Four Sisters property, I appreciate all the free amenities they provide and it increases my feeling of loyalty to the brand. In today's episode, Tamara explains why she does this. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a ...

Tamara Mims, President & CEO of Four Sisters Inns, spent a week working in the kitchen of one of her properties because of a staffing shortage during the pandemic. In this episode, she shares what she learned through the process. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issu...

Tamara Mims is the President & CEO of Four Sisters Inns. In this episode, she shares what she learned about guest relations working as marketing director and other roles on her journey to becoming CEO. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue and subscribe here. Run a...

Christian Lundén and his team at Nordic Choice Hotels in Sweden are looking at new opportunities to provide hospitality (and generate revenue) outside the walls of their hotels. Listen to how they're doing this in today's episode. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's i...

I wanted to know what job seekers thought about working in hospitality, so I went to a career fair in San Francisco. Here's what I learned. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue and subscribe here. Run a hotel? Then check out my website HotelOperations.com. Every...

Today Marlon Smith, General Manager of Hotel Enso, explains why he loves hospitality and engaging with his community. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue and subscribe here. Run a hotel? Then check out my website HotelOperations.com. Every Sunday evening, I send ...

In this episode, Raul Moronta, CCO at Remington Hotels, explains the key to effective hospitality leadership in an increasingly technology-driven world. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue and subscribe here. Run a hotel? Then check out my website HotelOperatio...

In this episode, Jeanne Hizon, Director of Sales, and Marlon Smith, General Manager at Kimpton's Hotel Enso in San Francisco, explain how they're engaging guests through community partnerships. Follow Jeanne on LinkedIn Follow Marlon on LinkedIn Learn more about Hotel Enso Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality ...

In this episode, Jeanne Hizon, Director of Sales at Kimpton's Hotel Enso in San Francisco, explains why focusing on your neighborhood not only unlocks opportunities for providing hospitality - but can help you grow. Follow Jeanne on LinkedIn Learn more about Hotel Enso Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality prof...

Marlon Smith is the general manager of the new Hotel Enso from Kimpton Hotels in San Francisco. In this episode, he talks about the opportunity we have to represent our cities and neighborhoods, what exceptional hospitality looks like, and how to hire people to provide great hospitality. Follow Marlon on LinkedIn Learn more about Hotel Enso Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday throug...

Brian Proctor is a fun and insightful hotelier to follow on LinkedIn. He was formerly an operations leader at Starwood, Evolution Hospitality and then BridgeStreet - where he was Chief Operating Officer - before he founded Leeds Hospitality Group. In this episode, you'll hear what he's learned about getting the details right, as well as his recent hunt for the perfect hotel shower. Follow Brian on LinkedIn Listen to Brian's podcast, Tuesday's Thanks Join the conversation on today's episod...