How We Built Our AI Native Operating System for Hospitality - Roman Pedan, Kasa
Apple Podcasts 
Spotify Kasa founder and CEO Roman Pedan shares his take on why so much hotel AI work never shows up in the results, and what Kasa built to change that.
In Part 2 of our series this week with Roman, you'll hear why automating one task inside a fragmented tech stack just moves the bottleneck, how Kasa built its own PMS, guest-facing AI agent and housekeeping system so it could rearrange the factory floor, and how accounting and revenue management roles change once the routine work runs on its own. Roman also explains why this is still hard, even for an operator that has been doing it for years.
More from our series with Roman:
Go deeper:
- Our 2024 conversation on Kasa's earlier AI work: How We Improve Service and Profits With AI
- Roman in Fortune: AI will make the biggest companies bigger and the smallest more powerful. Hotels show who gets squeezed
- Roman on The Modern Hotelier: Building a Tech-Forward Hotel Brand
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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands