What an Imaginary Hotel Can Teach Us About Awe and Hospitality - Milou Neelen
In this episode, Milou Neelen, the Founder of Hôtel Magique, shares why so many beautifully designed hotels leave guests feeling nothing. You'll hear why she chases awe over polish, how imperfection makes a space feel more human, and why she believes an awe-inspired hotel moves guests from memorable to transformational. She also gets into the science of awe through the work of UC Berkeley's Dacher Keltner, author of Awe: The New Science of Everyday Wonder.
Connect with Milou:
Explore her work:
- Hôtel Magique: website and Instagram
- Batik Boy, the Bali radio and store space she designed with Davey Massikki
- The Pleasure of Leisure, co-founded with photographer Anna Pihan
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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
